Cib - Transfer Agency

1 month ago

Bengaluru, India JPMorgan Chase Bank, N.A. Full time

**Position Responsibilities**
- Assume responsibility for the end-to-end oversight and governance of the daily activities
- Ensure accurate and timely processing of all instructions on the Transfer Agency Register to the highest individual and team standards and in accordance with the applicable procedures, policies, checklists and fund prospectus
- Foster a culture of escalation. Ensure immediate and appropriate escalation where deliverables cannot be processed in accurate or timely manner
- Ensure team adherence to internal procedure to ensure a four eyes principle is applied at all times
- Reviewing key areas of daily operations in order to ensure accuracy and compliance with procedures and controls
- Instill keen client focus within the team ensuring that all queries are responded to and resolved by team in professional and timely manner ensuring the highest levels of client service are achieved
- Bear responsibility for the creation and maintenance of procedures and process improvements
- Take responsibility for the timely and accurate compilation of departmental KPIs to corporate standards
- Proactively lead internal or client driven projects and testing as required
- Facilitate the completion of regular and ad-hoc client, investor and regulatory reporting requirements in a timely, accurate and professional manner.
- Pro-actively support Transaction Processing Senior Manager through investigation and analysis and provision of relevant data, to resolve client queries
- Act as primary point of contact for senior management in onshore locations and for other key stakeholders
- Disseminating all department and corporate information through the use of regularly scheduled meetings.

**Core Abilities**
- Ability to communicate effectively to different styles and at different levels of seniority.
- Strong team player with solid interpersonal skills with ability to interact effectively with individuals and within the team.
- Strong people management and motivational skills.
- Possesses a calm and professional demeanor at all times and particularly in challenging operational, staffing and client situations.
- Self-starter with ability to work on own initiative and to grasp new concepts quickly. Experience must include identifying and resolving problems where independent decision-making and initiative were demonstrated.
- Sound analytical, logical and problem solving skills.
- Ability to foster flexibility, follow demanding deadlines, organize and prioritize work in a multi-task and client focused environment.
- Proven experience coordinating multiple projects/assignments simultaneously and completing assigned tasks accurately and on a timely basis. Demonstrate project management experience in planning, executing, and maintaining a project from start to finish.
- Assume accountability through willingness and ability to take ownership and responsibility to accomplish goals.
- Adaptability to maintain standards and adjusting effectively to work within new work structures, processes or requirements.
- Demonstrate a high risk awareness within teams and foster a culture of proactively identifying and escalating potential financial, regulatory, reputational and operational risks with view to risk minimization.
- Proven ability to enhance and streamline processes, demonstrating a pro-active approach to change.
- Ability to identify areas for continuous improvement and proactively grasp opportunities for increased automation and efficiency towards achievement of the corporate goals.
- Possesses a calm and professional demeanor at all times and particularly in challenging operational, staffing and client situations.
- Ability to partnership with key stakeholders within the Transfer Agency, CIB and clients in order to keep abreast of changes to client servicing requirements and/or regulatory or policy driven changes.
- Keen awareness of and adherence to audit requirements preferably with SOC 1Long Form Report with proven experience in liaison with auditors.
- Ability to deputize for other Vice Presidents across the Transfer Agency function.

**Education & Qualifications**
- Bachelor's degree or equivalent (business discipline preferred).
- Minimum 6 years in Financial Services industry, with preferably 4-5years in Transfer Agency
- Working knowledge of at least one Transfer Agency administration system.
- Fluency in English written and spoken.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly lin

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