Customer Support Associate

3 days ago

Hyderabad, India Infinizy Global Innovations Pvt. Ltd Full time

Job Description:
As a Customer Support professional with 2 years of experience, your role will primarily involve providing assistance and resolving customer queries via mail, chat, and voice channels. You will be responsible for delivering excellent customer service and ensuring customer satisfaction.

**Responsibilities**:
Respond to customer inquiries and provide accurate and timely assistance through mail, chat, and voice channels.

Resolve customer complaints and issues effectively, aiming to achieve first-call resolution.

Identify and escalate complex or unresolved problems to appropriate teams or supervisors.

Maintain a high level of product knowledge to address customer queries and concerns.

Ensure prompt and accurate documentation of customer interactions and follow-up actions.

Collaborate with cross-functional teams to address customer needs and improve overall customer experience.

Keep up-to-date with product updates, policies, and procedures to provide accurate information to customers.

Provide feedback and suggestions to enhance customer support processes and systems.

Meet or exceed established targets for customer satisfaction, response time, and quality of service.

Stay calm and professional while handling difficult or irate customers, striving to resolve their issues efficiently.

**Requirements**:
2 years of experience in customer support, preferably in a mail/chat/voice environment.

Excellent written and verbal communication skills to effectively interact with customers.

Strong problem-solving and troubleshooting abilities to resolve customer issues.

Empathy and patience to handle customer concerns with a customer-centric approach.

Familiarity with customer support software, ticketing systems, and CRM tools.

Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

Attention to detail to accurately record and document customer interactions.

Flexibility to work in Night shift, including weekends and holidays.

Knowledge of relevant industry regulations and best practices is a plus.

A positive attitude and willingness to learn and adapt to changing customer needs.

Note: Immediate Joiners who can work from Home with High Speed of internet Connection.

Freshers are not considered for this position.

**Salary**: ₹8,086.00 - ₹31,526.72 per month

**Benefits**:

- Work from home

Schedule:

- Night shift

Ability to commute/relocate:

- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer support: 2 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

  • Customer Support Associate

    3 weeks ago

    Secunderabad H.O, Hyderabad, Telangana, India MoSahay Associate Full time

    Certainly! Below is a detailed job description for a Customer Support role: **Job Title**: Customer Support Representative **Location**: Hyderabad **Job Type**: Full-Time **Reports To**: Customer Support Manager **Job Summary**: We are seeking a motivated and customer-focused individual to join our Customer Support team. The Customer Support...

  • Customer Support Associate

    3 weeks ago

    Hyderabad, India Innovapptive Full time

    **Customer Support Associate** **Location**: Hyderabad, India. **Employment Type**:Full-Time; Salaried. **Compensation**:Base Salary, Bonus, Medical, etc. **About Us**: At Innovapptive, we are bringing the industrial front-line worker, back-office and assets together. Our platform is the only patented and “Code-Free” connected worker platform for SAP...

  • Customer Support Agent

    6 days ago

    Hyderabad, India MoSahay Associate Full time

    Process Type : Voice process, International calling process Grade : H1 Shifts: Rotational shifts - 9 Hours - Evening Shifts, 2 Rotational Round off. **Responsibilities**: - Handle inbound and outbound calls from customers located in various international regions. - Address customer inquiries, concerns, and issues in a professional and efficient manner. -...

  • Customer Support Associate

    1 month ago

    Hyderabad, India SpotLet Solutions Private Limited Full time

    Job Summary: We are looking for a Customer Support Associate to join our team at SpotLet, a company that provides a web portal for property owners to list and rent their properties. The primary responsibility of the Customer Support Associate will be to onboard properties onto our web portal and provide support to property owners and...

  • Cse (Customer Support Executive)

    7 days ago

    Secunderabad H.O, Hyderabad, Telangana, India MoSahay Associate Full time

    *Job Title: Customer Support Executive** **Location**: [Secunderabad] **Department**: Customer Support/Service **Reports To**: Customer Support Manager **Company Overview**: Tech Mahindra is a leading provider of IT, networking technology solutions, and Business Process Outsourcing (BPO) services. We are committed to providing innovative solutions and...

  • Customer Support Associate

    3 days ago

    Hyderabad, India Coral Bling Services Private Limited Full time

    Hiring for **Customer Support Associate/Sr. Associate** Location - **Hyderabad, Manikonda** Under Grad/Graduate Both Can Apply. Fresher/Experienced (Min 1 yr Exp in BPO/Customer Service) 5 days working with Rotational Shifts (any 9hrs) Salary - 1 to 4 LPA + incentives Transport Allowance - Upto 3k within 25km **HR Rochelle** **8262884701** **Job Types**:...

  • Customer Support Associate

    1 week ago

    Hyderabad, India Earthful.me Full time

    **Job Description - Customer Support Associate** **Location**: Full-time position, Hyderabad. **Roles and Responsibilities**: - Should have interest in talking with customers over the calls - Should have interest to work Infront of computer and respond nutrition queries over chat. - Gathering In Depth knowledge of our products and explaining the same to...

  • Customer Support Associate

    2 weeks ago

    Hyderabad, Telangana, India Amazon Full time

    The AbeBooks Customer Support (CS) team operates with a focus on Seller Support Operations (SSO). In SSO, we support sellers with technical issues related to inventory and order management, tax and compliance, processing orders, and maintaining their AbeBooks accounts. The Spanish Customer Support Associate acts as the primary interface between AbeBooks and...

  • Customer Support Associate

    1 month ago

    Hyderabad, Telangana, India Amazon Full time

    The AbeBooks Customer Support (CS) team operates with a focus on Seller Support Operations (SSO). In SSO, we support sellers with technical issues related to inventory and order management, tax and compliance, processing orders, and maintaining their AbeBooks accounts. The Spanish Customer Support Associate acts as the primary interface between AbeBooks and...

  • Customer Support Associate

    2 months ago

    Hyderabad, India Coral Bling Services Private Limited Full time

    Hiring for **Customer Support Associate** - Location - **Manikonda, Hyderabad** - Fresher - 18k in hand - Experienced - Upto 26k in hand (min 6 months exp in international BPO) - Rotational Shifts (any 9 hrs) - Transport Allowance within 25km - Performance incentives after training **HR Rochelle** **8262884701** **Job Types**: Full-time, Regular /...

  • Customer Support Associate

    7 days ago

    Hyderabad, India SRI SAI POWER AND EQUIPMENTS PVT LTD Full time

    **Job Description: - ** **1.Role :Customer Support Associate** **2.Qualification: Any Degree** **3.Age Limit: 21 To 30** **4.Languages: Tamil, English, Kannada, Malayalam (Tamil Language Required)** **5.Location: Hyderabad** **6.Salary: CTC 15K** **Job Types**: Full-time, Regular / Permanent, Fresher **Salary**: ₹13,000.00 - ₹16,000.00 per...

  • Customer Support Associate

    2 months ago

    Hyderabad, India Eccentricitsolutionspvt.ltd Full time

    we are hiring customer support associates for both inbound and outbound process. the positions are for both male and female. **Salary**: ₹15,000.00 - ₹22,000.00 per month **Benefits**: - Cell phone reimbursement - Flexible schedule - Food provided - Leave encashment - Provident Fund - Work from home Schedule: - Flexible shift Supplemental pay...

  • Customer Support Associate

    6 days ago

    Hyderabad, India Tech Mahindra Full time

    **Tech Mahindra - Phone Pe Process** - **Mode of Work**:Work from Office.** **- *Role*: Associate customer Support** **- *Salary*: 2.4 for fresher and 3.5 for minimum with 1 year of experience.** **- *Working days*: 6 with 1 day rotational off** **- *Shift Timings*: 9 AM to 9 PM (Any 9 Hours)** **- *Preferred Languages*: English(mandatory)(English + Any...

  • Customer Support Associate

    3 weeks ago

    Hyderabad, India DOWNTOWN Technologies Full time

    **DOWNTOWN Technologies** addresses the growing needs of today's online businesses by providing a full range of outsourcing services for web-based customer support. With **DOWNTOWN Technologies**, companies can now keep pace with the flood of Internet communications that are threatening to drown internal support teams. **Support Type**: Voice **Job...

  • Customer Support Associate

    5 days ago

    Hyderabad, India HRH Next Services Pvt.Ltd Full time

    Greetings from HRH Next Services Pvt Ltd!!! We are hiring for Full Time Position Name: Customer Support Associate [Meesho Process] Qualification: Inter & Above Required Languages: Hindi &English Experience: more than 3 months Experience Shifts: Day-shift & Night-shift Full Time Salary: 12000 - 15,000/ Address: 6th Floor, Triveni Complex, Abids Road,...

  • Customer Support Associate

    4 weeks ago

    Hyderabad, Telangana, India Careers at Tide Full time

    **Department: Member Support** **Who are Tide**: At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting. Launched in 2017, Tide is now the...

  • Customer Support Associate

    4 days ago

    Hyderabad, Telangana, India Gravity Cybertech Pvt Ltd Full time

    Greetings from Gravity Cybertech!!! We have immediate openings for Customer Support Associate (Preferred International Voice/Semi Voice Process Experience) for Nightshift Location: -Hyderabad **Required Skills**: - 6 months-6 years of experience in call center and customer support. - **International customer support** of inbound experience preferred. -...

  • Customer Support Associate

    2 months ago

    Hyderabad, India WITBLOOM TRAINING & PLACEMENT Full time

    Profile - Customer Support Associate Process - International Chat Process Eligibility Criteria - ( UG Experience and Graduate's Fresher will be considered) No Be/B.tech grad required Salary - Fresher - 3LPA and Experience - 3.6 LPA Experience - 1 year would be considered Work Mode - On Site Interview Process - HR/Assessment/ Operations Work Location -...

  • Customer Support Associate

    3 weeks ago

    Hyderabad, India Tide Full time

    Department: Member Support Who are Tide:At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.Launched in 2017, Tide is now the leading...

  • Customer Support Associate

    3 weeks ago

    hyderabad, India Tide Full time

    Department: Member Support  Who are Tide: At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting. Launched in 2017, Tide is now the leading...