Supply Chain Coordinator
7 months ago
**Key Responsibilities-**
- international sales coordination, order management, and import-export operations including customer order processing, dispatch/delivery, transportation, import-export clearance, warehouse coordination, and EXIM documentation.
- Planned sales orders & demand with the production and marketing team; processed sales orders through Infor LN ERP system and ensured delivery without delay; dealt with customers, sales agents, and suppliers for shipping arrangements/requirements, queries, and issues.
- Order handling (creation of orders Sales Order & Purchase Order, follow up OC, make all communication, create OC for customer and share), Update E2E tracker
- Prepared export shipping documents - Invoice, PL, COO, BL drafts under LC, CAD, and open payment terms; checked export LC drafts and amendments, handled discrepancies if any.
- Negotiated freight with shipping lines/freight forwarders, and coordinated booking & clearance.
- Worked with shipping lines/FF, and customs broker. Follow-up bookings for confirmed orders.
- Prepare vessel arrivals update reports, if any delays/changes happen mention them on the tracker and share them with customers. Follow up loadings and their documentation. Follow up vessel sailings, check BL drafts, and follow up final BLs.Forwarder for supply chain
- Follow up on forwarder transit time and service performance and evaluate and give feedback.
- Interface with European Supply Chain Organization and is responsible at for escalations within the Supply Chain area.
- Monitor/improve departments ’KPIs and drive improvements and automation for established processes.
- Data analysis and tracking of material if required exchange with the customer for timely delivery.
- Analyse customer information and needs to improve customer relationships.
- Act as a mediator between the Production team, Freight Forwarder, and customer to facilitate good communication and handling of complaints.
**Required skills, experience & education.**
- Strong knowledge of international trade, procurement & distribution, sea/air/land shipping, container/bulk/break-bulk/air freight, incoterms, regulatory and import-export compliance, customs regulations, and EXIM documentation
- 3-5 years’ experience
- Commerce Graduate / PGDM In Foreign Trade / MBA with Knowledge of Foreign Trade
- Analytical thinking
- ERP knowledge
- Customer oriented
- Fluency in business English
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