Helpdesk Executive

2 months ago

Hyderabad Telangana, India JLL Full time

JLL supports the Whole You, personally and professionally.
elpdesk Executive
Integrated Facilities Management — Corporate Solutions (Country, Region)
**What this job involves**:
Centralising all logs and requests
What we’re looking for is an expert who can effectively streamline processes and requests. Reporting to the property manager, you’ll provide superior call logging services—receiving and logging complaints containing complete details of the requests.
In line with this, you’ll tag each request with unique identity numbers to determine the nature of issues, and to dispatch them to the appropriate department. You’ll also follow up on the progress of each request by coordinating with respective assignees and monitoring their response time.
Furthermore, you’ll keep tabs on feedback and communicate with the requestor to ensure the closure of the task. You’ll also prepare daily and weekly reports on call status, as well as monthly reports on recurring calls. Assisting building engineers in conducting analyses is also within your scope.
Specific Duties
Helpdesk Management
- Answer, record & resolve all queries, questions, complaints, feedback raised by the internal customers & the same should duly addressed through automation software / Mails within prescribed timelines post receipt of the complaint.
- Meeting/ Conference Room-Logistic arrangements
- Prepare daily reports including timeliness of repairs and reasons for delays.
- Monitor the daily check lists/snags with the help of the Facility management tool and will send a daily report to the Manager.
- Record and track all/any request/feedback/suggestion/complaints as described above and under scope of this contract.
- Operate help desk as per the guidelines provided by client Management. These Services pertain to the assisting / guiding the Employees with respect to Seat Booking, Other Operational support & Queries.
- Attending problems on Helpdesk and resolving the problems to closure, which occur on day-to day basis.
- Responding and resolving the problems which may be related to Book It, Relocation, Accommodation of employees, Events etc.
- Responsibility for all adhoc duties and tasks as assigned by Manager.

**Goodies Distribution (Delivery and recovery)**:

- Maintaining Details (Mumbai Local/Outstation)
- Route segregation as per the requirement
- Distributed/collected in given timeline for both local and outstation.
- Once the delivered the same data is updated to the requester on weekly file.
- Agency to delivery / recover the goodies as per the TAT and shared with client.
- Timely tracking the goodies and ensure necessary follow-up with courier agency team.
- Sharing consolidated delivery/recovery report on a weekly basis.

**Front Desk Management**:

- Provide Front Office services at required locations. Conduct of the front office attendant and upkeep of the front office area will be the key measure to assess the performance of the front office services provided by the Service provider.
- Make receptionist services available as per the prescribed timings.
- Ensure that all customers, users, or visitors shall be greeted with a courteous and inviting attitude and to a standard to the reasonable satisfaction of Client.
- Train the receptionist to notify the host of his/her visitor’s arrival. Service provider will ensure that the receptionist greets all visitors.
- Visitors will not be allowed beyond the reception areas without being escorted by their host or having been issued with a Security Pass
- Ensure the receptionists carrying out the service are smartly always dressed.
- Ensure that all visitors at Client’s Sites must be signed in and out and be given a visitors badge for that day.
- Ensure the cleanliness and upkeep of the front office/reception area to reflect the corporate image of Client. The waiting area should be always in order and newspapers, flower arrangement, telephone should be in place and arranged neatly.
- Service provider should ensure that there is an immediate replacement available in case the Front Office resource resigns from the service or stops attending the work.
- Always keep an updated Service provider contact list.
- Maintain Office extension numbers for the Client facility.
- Attending all incoming / outgoing calls & diverting the calls rightly as needed.
- Assisting Admin department & other support departments, as required from time to time.
- Coordinating & Supervising for meeting rooms setup, lunch arrangements etc. during client visits / senior meetings & interviews
- Handling Food Coupons for New Joiner
- Taking care of Travel Insurance for the Employee who travel abroad.
- Taking care of Workstation allotment to New Joiner by coordinating with Spock. Making entry in portal with correct information. Preparing workstation occupancy report with required details.
- Taking care of Hotel Booking for all Employees and maintain tracker.

**Mail Room Services**:

- Service provider is responsib

  • Helpdesk Executive

    5 months ago

    Hyderabad, India Phoenix EFS IFM Services Full time

    Role: Helpdesk Executive Function: Call Support Industry: Property Management Qualification: Any Graduate Experience: 6 month to 1 yrs relative experience Work Location: Hyderabad Gender: Male / Transgender Work Timing: Rotational Shift Language Preference: English, Hindi & Telugu Prior work experience in BPO or call Centre will be...

  • Helpdesk Executive

    5 months ago

    Hyderabad, Telangana, India JLL Full time

    JLL supports the Whole You, personally and professionally. Helpdesk Executive Work Dynamics What this job involves Delivery of Client Satisfaction Vendor management Speed profile tweaking Timely processing of request Managing nodal points Routing accuracy Achieving Safety aspects Tracking the Escort availability trips with female employee first...

  • Walk in for Helpdesk Executive

    5 months ago

    Gachibowli, Hyderabad, Telangana, India Enliven Estate Management Full time

    Walk in drive for' Helpdesk executive for Residential maintenance. Work location: Gachibowli,Kondapur,Hyderabad-500084 Education: 12th to Any degree Relevant experience: 1 to 3 years in any industry or maintenance /real estate added advantage Shift : Rotational Job description: - Receive & log calls/complaints/requests from clients/customers/tenants...

  • Helpdesk Executive

    5 months ago

    Hyderabad, India JLL Full time

    JLL supports the Whole You, personally and professionally. Helpdesk Executive Work Dynamics **What this job involves**: Centralising all logs and requests What we’re looking for is an expert who can effectively streamline processes and requests. Reporting to the property manager, you’ll provide superior call logging services—receiving and logging...

  • Helpdesk Executive

    4 weeks ago

    Hyderabad, Telangana, India BHAROSA Society Full time

    We are seeking a dedicated and client-oriented resource person to join our team to support one of the key initiatives of Women Safety Wing, Telangana. The Help Desk Executive will be responsible for the following: - Supporting and hand-holding clients through the life cycle of support. - Helping in managing various Training schedules based on expert...

  • Customer Care Executive

    6 months ago

    Hyderabad, Telangana, India Phoenix EFS IFM Services Full time

    Role: Helpdesk Executive Function: Call Support Industry: Property Management Qualification: Any Graduate Experience: 6 month to 1 yrs relative experience Work Location: Hyderabad Gender: Male / Transgender Work Timing: Rotational Shift Language Preference: English, Hindi & Telugu Prior work experience in BPO or call Centre will be...

  • Helpdesk Executive

    2 months ago

    Hyderabad, Telangana, India JLL Full time

    JLL supports the Whole You, personally and professionally. **What this job involves**: Centralising all logs and requests What we’re looking for is an expert who can effectively streamline processes and requests. Reporting to the property manager, you’ll provide superior call logging services—receiving and logging complaints containing complete details...

  • Process Associate

    1 month ago

    Hyderabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Tpa Executive

    5 months ago

    Hyderabad, Telangana, India Watchyourhealth.com India Private Limited Full time

    **Job profile: CRM helpdesk.** CRM implants for claim support at client location Resolve customer queries on policy coverage and health claim processes Facilitate to drive claims app for submission and tracking of claims by employees Collect and dispatch claim documents as per corporate requirement Coordinate with internal claims units at IL to ensure...

  • Facility Executive

    6 months ago

    Hyderabad, Telangana, India JLL Full time

    JLL supports the Whole You, personally and professionally. Executive Helpdesk What’s your ambition? Is it a big goal or small steps? Professional or personal? We’d like to know because at JLL, we make your ambitions our business. And if you have ambitions in Property Management, join us to be inspired by the best. You'll work as a Executive Helpdesk,...

  • Senior Helpdesk Technician

    3 weeks ago

    Hyderabad, Telangana, India Experian Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at Experian. As a Helpdesk Operations Manager, you will be responsible for managing the IT Help Desk daily functions, including troubleshooting help desk tickets and training help desk staff. Your primary goal will be to ensure operational excellence by managing the SCCM...

  • IT Executive

    6 months ago

    Hyderabad, Telangana, India HEGDE Hospital Full time

    **Responsibilities**: Support the Healthcare Team on all Software Used. - Having Experience in IT Healthcare and Billing Software Support. - Handling the Real-time Issues. - Supporting the Billing \ Hospital Team for any New Requests on the Billing Software. - Any changes need to be done as per the requests. - Need to support, Train the new employees...

  • Facilities Coordinator

    6 months ago

    Hyderabad, Telangana, India JLL Full time

    JLL supports the Whole You, personally and professionally. “Facility Coordinator” What’s your ambition? Is it a big goal or small steps? Professional or personal? We’d like to know because at JLL, we make your ambitions our business. And if you have ambitions in Facilities, join us to be inspired by the best. What this job involves To provide...

  • Transport Executive

    3 months ago

    Hyderabad, Telangana, India JLL Full time

    JLL supports the Whole You, personally and professionally. **What this job involves**: Ensuring end-to-end transport coverage Are you a stickler for getting things done in their proper order? If so, then you might just be what we’re looking for. Reporting to the facility manager, you’ll provide efficient and cost effective transport service to the...

  • Building Operations, Transport Services

    5 months ago

    Hyderabad, Telangana, India JLL Full time

    JLL supports the Whole You, personally and professionally. Objective The prime objective of Helpdesk executive is to answer Associate questions quickly and effectively, resolve issues with empathy and care, document pain points to share with internal teams, nurture relationships, and improve brand credibility. Accountabilities **Sound like you? Here is...

  • Tpa Executive

    3 weeks ago

    Hyderabad District, Telangana, India Watchyourhealth.com India Private Limited Full time

    **Job profile: CRM helpdesk.** CRM implants for claim support at client location Resolve customer queries on policy coverage and health claim processes Facilitate to drive claims app for submission and tracking of claims by employees Collect and dispatch claim documents as per corporate requirement Coordinate with internal claims units at IL to ensure...

  • Helpdesk Coordinator

    5 months ago

    HITEC City, Hyderabad, Telangana, India JLIT Solutions private limited Full time

    **Job Title: Help desk administrator** *** We are currently seeking an experienced and proactive Help desk to provide administrative support and ensure the smooth operation of the CEO's office. **Responsibilities**: - Manage the CEO's calendar, scheduling appointments, meetings, and conferences. - Coordinate travel arrangements, itineraries, and...

  • Senior Helpdesk Technician

    1 month ago

    Hyderabad, India Experian Full time

    Job DescriptionJob descriptionSr. Help Desk Technician JOB DESCRIPTION The Sr. Technician is responsible for the IT Help Desk daily functions including troubleshooting help desk tickets and training help desk staff. Triage, assign, and schedule help desk tickets as necessary. Dispatch tickets to vendors as needed. Coordination of some vendor accounts and...

  • Transport Executive

    5 months ago

    Hyderabad, Telangana, India JLL Full time

    JLL supports the Whole You, personally and professionally. Transport Executi Account Management - Work Dynamics (Country, Region) **What this job involves**: Ensuring end-to-end transport coverage Are you a stickler for getting things done in their proper order? If so, then you might just be what we’re looking for. Reporting to the facility manager,...

  • Tpa Executive

    2 months ago

    Begumpet, Hyderabad, Telangana, India Watchyourhealth.com India Private Limited Full time

    **Job profile: CRM helpdesk.** CRM implants for claim support at client location Resolve customer queries on policy coverage and health claim processes Facilitate to drive claims app for submission and tracking of claims by employees Collect and dispatch claim documents as per corporate requirement Coordinate with internal claims units at IL to ensure...