International Voice
5 months ago
Position: International Voice Process Executive
Location: Nungambakkam, Chennai
Key Responsibilities:
**Customer Interaction**: Engage with international customers via voice calls to understand their needs, provide information, and address their queries.
**Issue Resolution**: Efficiently resolve customer issues, complaints, or concerns to ensure a positive customer experience.
**Product/Service Knowledge**: Develop a deep understanding of the company's products or services to effectively communicate and assist customers.
**Documentation**: Accurately document customer interactions, issues, and resolutions in the company's CRM system.
**Quality Assurance**: Ensure adherence to company policies and quality standards when handling customer interactions.
**Feedback and Improvement**: Provide feedback and suggestions to the management team for continuous improvement of processes and customer service.
**Compliance**: Stay up-to-date with industry regulations and compliance requirements relevant to the international customer service process.
**Team Collaboration**:Collaborate with colleagues and other departments to resolve complex customer issues.
**Qualifications**:
**Communication Skills**:Strong verbal and written communication skills in English.
**Customer Focus**: A customer-centric approach with the ability to empathize and resolve customer issues.
**Problem-Solving Skills**: Effective problem-solving and critical-thinking abilities.
**Contact: HR - 7845844036**
**Job Types**: Full-time, Permanent, Fresher
**Salary**: ₹20,000.00 - ₹30,000.00 per month
**Benefits**:
- Paid sick time
- Provident Fund
Schedule:
- Fixed shift
- Night shift
- US shift
Supplemental pay types:
- Joining bonus
- Performance bonus
- Quarterly bonus
- Yearly bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
**Speak with the employer**
+91 7845844806
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