International Voice Process

2 weeks ago

Chennai, India Covenant Consultant Full time

**Position**: International Voice Process Specialist - US Healthcare
**Location: Adyar,Chennai**
**Type**: Full-Time **(work from home after 2 months from joining)**

**NOTE: Interview will HAPPEN only in a direct walk-in** at the Concern Company.(In Chennai)

**About Us**: Our company is a leading healthcare solutions provider that prides itself on delivering exceptional services to clients across the United States. Our mission is to improve patient experiences and outcomes through efficient and compassionate support.

**Key Responsibilities**:

- Handle inbound and outbound calls from patients, healthcare providers, and insurance companies.
- Assist patients with inquiries related to medical billing, insurance claims, and general healthcare information.
- Verify insurance coverage and explain benefits to patients, ensuring clarity and understanding.
- Resolve any issues or concerns raised by patients regarding their healthcare bills or insurance claims.
- Document all interactions accurately and maintain thorough and organized records.
- Collaborate with cross-functional teams to escalate and resolve complex issues.

**Qualifications**:

- **Excellent verbal communication skills** with a clear and neutral accent.
- Prior experience in international voice processes **(Min 1 year of experience in International voice)**:

- Familiarity with US healthcare terminology
- Strong active listening skills
- Problem-solving skills to address issues effectively and provide appropriate solutions.
- Basic computer proficiency and experience with customer relationship management (CRM) software.

**Benefits**:

- Competitive salary and performance-based incentives.
- Comprehensive training program to equip you with the necessary knowledge and skills.
- Opportunities for career growth within a rapidly expanding organization.
- Health and wellness benefits package.
- Supportive and inclusive work culture.

You can also call/ whatsapp me at 7358729495-Jennifer HR.

**Job Types**: Full-time, Permanent

**Salary**: Up to ₹600,000.00 per year

**Benefits**:

- Flexible schedule
- Health insurance
- Provident Fund
- Work from home

Schedule:

- Monday to Friday
- Night shift
- US shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- International voice process: 1 year (required)

Work Location: In person

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