Customer Relationship Executive
3 weeks ago
**Roles and Responsibilities -**
- Participate in workforce management
- Track orders for on-time delivery and resolve customer issues
- Carry out ad-hoc duties as assigned by CRD Management team
- Working to department targets (each complaint responded to with 24-48 hours)
- Take judgement calls and manage customer queries and complaints
- Go the extra mile to achieve customer delight
- Ensures all sensitive complaints are accurately reviewed and investigated prior to responding in a timely and professional manner, and that information is properly updated with the appropriate regulator
- Supports LOB transformation initiatives by building-out the Customer Care/Complaints Program, operational processes, tracking and reporting processes
- Works with product and technology to define any requirements to build any new functionality or platforms required to manage and track complaints**.**
**Job Types**: Full-time, Permanent
Pay: ₹10,000.00 - ₹15,000.00 per month
**Benefits**:
- Food provided
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Application Question(s):
- will you be able to work from 11AM to 8PM complete work from office?
Work Location: In person
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