Customer Relations Representative
1 day ago
Urgent opening with PELF Infotech Pvt Ltd.
Position - Customer Relations Representative
Experience Required - 1-4 years
Education - B.E. / B.Tech., MBA in Marketing will be an added advantage
Job Location - Kothrud, Pune
Please find below the roles & responsibilities:
- Maintain database of customers, sales order, and invoicing records with mailing details
- Monitor product order shipment to ensure on-time delivery to customers.
- Alert customers on shipping and flow issues in advance
- Provide price and cost proposals in response to customers.
- Coordinate, analyze and improve customer service functions to meet company goals.
- Assist in subscription activities and inventory control maintenance.
- Payment Follow-up
- Calling Customer for Deliverable and Installations
- Technical Co-ordination
- Customer Co-ordination
- Internal coordination with Technical Team
- CRM & Data handling
- As a Customer Relation Representative, you will be responsible for contacting existing
customers & getting renewal business.
- Co-ordination with the post sales technical team for conducting audit at customer place.
- The process includes taking strong follow ups, quotation preparation, CRM handling,
strong convincing & negotiation skills.
- Key coordination with marketing, conducting of renewal specific seminars / events.
- Also, proactive field visits as and when required, to the identified customers who are out of subscription / renewal to convert them into on -time customers.
- Work hand in hand with the technical support team to understand problem areas of
customers and provide them with suitable solutions.
- Achieving quarter targets before deadline and making forecast for next quarter
- Coordinating with the Finance department for Vendor registration, invoice preparation and invoice sending to customer.
- Coordination with sales engineers.
- Presenting and attending various Kick off meets, Conferences and Boot Camps
organized by the parent Company.
Total Experience
Relevant Experience
Current CTC
Expected CTC
Notice Period
**Job Types**: Full-time, Permanent
Pay: ₹24,000.00 - ₹28,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Fixed shift
Work Location: In person
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