Chat Support Executive

3 months ago

Mansarovar Jaipur Rajasthan, India Grow Hopes Full time

**Job Description: Customer Support (Chat Process)**

**Location**: Jaipur

**Process Type**: Chat

**Salary**: ₹27,000 to ₹30,000 CTC

**Shift Type**: Rotational

**Working Days**: 5.5 days per week

**Job Overview**:
**Key Responsibilities**:

- **Customer Support**:

- Provide prompt and accurate technical support to customers via chat.
- Resolve customer issues related to IT products and services.
- Ensure customer satisfaction by delivering efficient and effective solutions.
- **Technical Assistance**:

- Utilize IT technical knowledge to diagnose and troubleshoot customer problems.
- Guide customers through step-by-step solutions to resolve technical issues.
- **Communication**:

- Maintain excellent written and spoken English communication skills.
- Communicate complex technical information clearly and concisely to customers.
- **Documentation**:

- Accurately document customer interactions and technical issues in the CRM system.
- Keep records of customer queries, feedback, and resolutions for future reference.
- **Shift and Team Collaboration**:

- Work in rotational shifts as per business requirements.
- Collaborate with team members and other departments to ensure a seamless customer experience.

**Requirements**:

- **Education**:

- Minimum qualification of 12th pass; a degree in any field is preferred.
- **Experience**:

- Prior experience in a technical support or customer service role is an advantage.
- **Skills**:

- Excellent written and spoken English communication skills.
- Strong IT technical knowledge and problem-solving skills.
- Proficiency in using chat support software and CRM systems.
- Ability to handle multiple customer queries simultaneously.
- **Attributes**:

- Customer-focused with a professional and friendly demeanor.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team.
- Flexibility to work in rotational shifts.

**Benefits**:

- Competitive salary of ₹27,000 to ₹30,000 CTC.
- Opportunities for career growth and development.
- Supportive and dynamic work environment.

**How to Apply**:
Join our team and contribute to delivering exceptional customer support through our chat process

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift
- UK shift
- US shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (required)

Work Location: In person

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