Disaster Recovery Regional Coordinator

2 weeks ago

Telangana, India Alight Full time

Disaster Recovery is critical to Alight to ensure the continuity of business operations, and IT services that support the business, in the event of a service disrupting incident. This is a great opportunity to be part of a fantastic team.

Disaster Recovery Regional coordinator is responsible for resilience planning and verification, and support data centers.

**Disaster Recovery Planning and Verification**
- Ensure Disaster Recovery Plans are maintained and reviewed in line with global schedule for deliverables and global standards.
- Coordinate business testing which includes tracking testing results, documentation, and schedule and identification of testers.
- Create participant guide that can be leveraged during the exercise.
- Conduct post-exercise meetings and work with recovery teams to identity, track and resolve resilience issues, actions, and risks to ensure continued improvement of overall resilience.
- Publish, review, and validate exercise execution timeline with stakeholders.
- Create and publish internal and client facing disaster recovery exercise report summaries.
- Provide support as needed for various global disaster recovery initiatives and exercises, and client requirements.

**Castellan/Riskonnect - BC and Disaster Recovery (DR) Tool**
- Maintain and update DR plans in the Solution.
- Administer tool services including new user ids, plan access.
- Develop reports from the tool to support metrics and user inquiries.
- Train and support users as they navigate the tool.

**Miscellaneous Tasks**
- Represent BR in SOC and client audits.
- Respond to client RFPs.
- Review and update standards, policies, overviews, and other DR documents annually.
- Communicate DR concepts to all levels of the company in both written and oral form.

**Business Continuity Planning and Verification**
- Provide support and assistance with business continuity plans and exercises.
- Work with operational teams to ensure recovery arrangements are up to date relevant and fit for purpose.
- Crosstrain with other global team members and provide support as needed for various global BC initiatives and exercises.

**Position Requirements**
- Knowledge of Disaster Recovery
- IT experience and/or experience working with technical teams.
- Good project management skills
- Good English oral and written communication skills.
- Good analytical and problem-solving skills.
- Good productivity software skills and knowledge (Service Now)
- Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures.
- Always maintain a high standard of professionalism.
- Experience of dealing with different stakeholders within the organization.
- Experience working on adherence to standards.
- Positively react to change.
- This role occasionally requires earlier or later hours during the week, and weekend work due to the involvement on Disaster Recovery exercises.
- May be required to travel.
- Carry out other duties, not covered above, as necessary, which will be deemed appropriate to the nature of the department and/or role.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

**DISCLAIMER**:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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