Ro Administrator

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes.

You'll be a trouble shooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs.

You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations.

As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives.

You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of - and taking action on the problem.

If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team.

Your Future at Kyndryl

Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond - taking your future to the next level. With Kyndryl, the sky's the limit.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you’re open and borderless - naturally inclusive in how you work with others.

Required Technical and Professional Expertise
- 3+ years of experience in Customer Service or Technical Support
- Experience in disaster recovery management and DR tools and Working knowledge with Linux and DB(Oracle/MySql/SQL and TCL/Shell/Batch/PowerShell/Expect Scripts or similar scripting languages is must
- Should be able to write scripts to integrate with different technologies using CLI's /API's and Understand and strong knowledge of any Storage Replication technology with various DR Scenarios and Conduct a Business Impact Analysis to identify critical business functions, data, and systems, and determine their recovery priorities
- Application testing experience may be added advantage Overall IT Infrastructure understanding is an added advantage Cyber (IT) Security related experience is an added advantage
- Create a comprehensive disaster recovery plan that outlines strategies, procedures, and responsibilities for recovering systems and data in various disaster scenarios and Regularly review and update the disaster recovery plan to reflect changes in the organization's infrastructure, business processes, and technology
- Define Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) for different business functions and systems and Establish metrics to measure the effectiveness and efficiency of the disaster recovery processes
- Organize and conduct regular disaster recovery drills and tests to validate the effectiveness of the recovery plan and identify areas for improvement
- Respond to and coordinate incident response efforts in the event of a disaster or disruptive event and Keep management and stakeholders informed about the status of disaster recovery preparedness, including risks, progress, and improvement

Preferred Technical and Professional Experience
- Experience with windows or Linux automation/scripting
- Experience with network automation

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all