Process Associate
3 months ago
**Process Associate**
**Mohali Punjab**
**Night shifts (US timings)**
- Required Good communication skills*
Key Responsibilities**:
- Handle and resolve customer complaints, providing appropriate solutions and alternatives.
- Follow up with customers to ensure their issues are resolved.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Keep records of customer interactions, transactions, comments, and complaints.
- Communicate and coordinate with colleagues as necessary.
- Provide feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
**Benefits**:
- Food provided
- Leave encashment
Schedule:
- Monday to Friday
- Night shift
- US shift
Supplemental Pay:
- Performance bonus
**Experience**:
- International voice process: 1 year (required)
Work Location: In person
**Speak with the employer**
+91 9779996738
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