Customer Service Associate
2 months ago
**Customer Service Associate (US Process)**
**Mohali, Punjab**
**Shift**: 6:30 PM to 3:30 AM
**Job Summary**:
**Key Responsibilities**:
- **Sales Targets**: Achieve and exceed sales targets and KPIs on a consistent basis.
- **Customer Engagement**: Build and maintain strong relationships with customers through excellent communication and negotiation skills.
- **Problem-Solving**: Address and resolve customer inquiries and issues promptly and effectively.
- **Product Knowledge**: Maintain a deep understanding of our products and services to provide accurate information to customers.
- **Sales Strategies**: Develop and implement effective sales strategies to drive business growth.
- **Reporting**: Prepare and submit regular sales reports to the management team.
**Qualifications**:
- **Education**: Bachelor’s degree in business, Marketing, or a related field preferred.
- **Experience**: Minimum 2 years of sales experience, preferably in a night shift or US process.
- **Skills**:
- Excellent communication and interpersonal skills
**Benefits**:
- Competitive salary with performance-based incentives.
- Health and wellness benefits.
- Opportunities for career growth and development.
- Supportive and inclusive work environment.
- Cab Facility
- Leave encashment
- Monday to Friday
- Meal provided
Pay: ₹20,000.00 - ₹27,000.00 per month
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer service: 1 year (required)
- Sales: 1 year (required)
**Language**:
- English (required)
Work Location: In person
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