Salesforce Administrator

2 weeks ago

Bengaluru, India Kaplan Full time

Job Title

Salesforce Administrator (Hybrid)

**Job Description**:
For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best in class educational experience and make Kaplan a great place to work.

Our offices in India opened in Bengaluru in 2018. Since then, our team has fueled growth and innovation across the organization, impacting students worldwide. We are eager to grow and expand with skilled professionals like you who use their talent to build solutions, enable effective learning, and improve students’ lives.

The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.

The Salesforce Administrator will develop, maintain, and administer Kaplan Higher Education's Salesforce systems.

Key Job Responsibilities:

- Develop, maintain, and administer Kaplan's Salesforce systems.
- Complete bulk imports and management of data including batch reassignment of accounts, opportunities, and related data content based upon organizational changes.
- Develop system use compliance protocols and periodic audit/review process.
- Manage user provisioning process ensuring compliance with SOX regulations.
- Identify opportunities to improve Salesforce functionality and end user experience.
- Participate in the development and integration process with other enterprise systems.
- Assist in enhancement/defect release management process.
- Maintain knowledgebase of user issues and resolutions.
- Provide end user training and instruction to existing Salesforce users.
- Other duties as assigned.
- Hybrid Schedule: 3 days remote / 2 days in office
- 30-day notification period preferred

Minimum Qualifications:

- Bachelor's Degree
- 2+ years' experience administering a Salesforce system
- Strong verbal and written commination skills with the ability to clearly articulate concepts, messages, and group strategies.
- Strong interpersonal skills with a customer service orientation.
- Developed organizational skills and the ability to prioritize, plan, and execute job functions.
- Ability to engage staff across a range of different business functions.

Preferred Qualifications:

- Salesforce Certified Administrator certification strongly preferred
- APEX Coding Experience
- Microsoft T-SOL Experience
- Knowledge of Webservices/API's

LI-KN2

LI-Remote

Location

Bangalore, KA, India

Additional Locations

Employee Type

Employee

Job Functional Area

Systems Administration/Engineering

Business Unit

00092 Kaplan Health

Kaplan is an Equal Opportunity Employer. All positions with Kaplan are paid at least $15 per hour or$31,200 per year for full-time positions. Compensation for specific positions are based on job level, skills, years of experience, and education, among other factors. Additionally, certain positions are bonus or commission eligible. Information regarding benefits can be found

here

- Diversity & Inclusion Statement_
- :_

Diversity inspires innovation and growth in the Kaplan community.
_Kaplan strives to be a model employer for inclusiveness. Not only does Kaplan value its employees for their professionalism and skills, but also for the unique viewpoints they bring to the Organization. Kaplan's employees bring diverse perspectives, ideas_,
_ and backgrounds that give Kaplan a competitive edge in anticipating and exceeding our students' needs in today's global market. Learn more about our _

culture

.

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