Salesforce Administrator

6 months ago

Bengaluru, India dentsu Full time
As a Salesforce Administrator you will be managing the existing user base, licenses, profiles and user info. You are also going to be handling daily administration & support of cases within Salesforce; providing power users with technical support; logging & managing identified problems through to resolution; creation and maintenance of documentation on best practice processes, policies, application configuration & development of user guide materials.

Job Title:

Salesforce Administrator

Job Description:

Key responsibilities:

You will be administrating the Salesforce implementation to support a global user base  Offer L2 support for the Salesforce platform Support user queries and Training about new functionalities launched every month by development team.  Support all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing settings. Manage the data migrations and data loading request for Salesforce.  Support of the Salesforce integration with other applications and downstream systems Troubleshoot and resolve user issues in a timely manner and manage projects following agile best practices for application development. Execute salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, dashboards, and reports. Stay up to date with new Salesforce releases and evaluate new features for implementation. Identify unused or underutilized platform features and work product owner to get it prioritized in product backlog. Establishing best practices, maintaining documentation, and suggesting improvements - as our in-house expert, we'll trust you to bring ideas on developments and new ways of working

Requirements

3+ years of experience as a Salesforce Administrator Experience working within a large, global organisation is preferred. Driven to succeed with the ability to creatively problem solve. Negotiation skills and excellent customer service, interpersonal, communication and people engagement skills. Strong analytical, planning, and organisational skills. Self-motivated and able to work under initiative within a team environment, with the ability to work autonomously. Positive, empathetic, and professional manner. Certified Salesforce Administrator. Experience with Lightning and Salesforce App development. Experience with creation and management of Flows. Sales Cloud certification is essential.

Desirable to have ITIL Foundation certificate or experience.

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