Call Coordinator

6 months ago


Surat Gujarat, India Sarin Technologies india pvt LTD Full time

Being the First point of Contact for clients - Answer Telephone calls politely, accurately, consistently & with professional Attitude.

Record & Maintain all Customer Support Issues Accurately on CRM.

Allocate\Communicate Support Calls to Field Team & Track them.

Inter Dept. coordination for Spares/AMC issues or other Queries.

Track, Report & Maintain the Status of Support Calls/Spares.

Maintain Consistent Communication with Field Team.

Escalate Critical Issues to higher Authorities

Assist the Support Manager/ Dept. heads Reports/records.

Work as per the Guidelines /SOP’s Set by Company

**Requirement**:
Minimum Qualification : Graduate

Skill Require : Good communication in Gujarati, English and Hindi

Basic Computer knowledge is must.

TO 2PM, 02PM TO 10PM, 10PM TO 6AM )

Salary : As per company standard + Other perks

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer care: 1 year (preferred)
- Customer relationship management: 1 year (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)


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