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Customer Service Executive
3 weeks ago
Job Title: Customer Support Executive
Company: ADF Soul Foods (Telluric Foods Ltd - ADF Group)
Location: Mumbai
**Job Type**: Full-Time
Experience - 1 or 2 Years
CTC - 3 to 4 Lakhs
Qualification - Bachelor degree
Key Responsibilities:
2. Handle customer complaints & work with other departments to resolve customer issues in a
timely manner.
3. Serve as a point of contact for customer support and complaints. Proactively identify,
investigate, and resolve recurring customer support issues.
4. Maintain MIS.
5. Assist customer if they are facing a problem and troubleshooting it. Ensuring the customer
has a positive experience with the company.
6. Co-ordinate with delivery team & customer if their order not delivered as per timeline.
7. Answer questions about a company’s products or services.
8. Check order process and transactions.
9. Deliver information about a company’s offerings
10. Collect and analyse customer feedback.
11. Responding to customer reviews.
The key skills for a customer support are
1. Communication: Excellent communication skills are essential for customer support
executives, as they will be interacting with customers on a daily basis. This includes being
able to clearly and concisely communicate information, as well as being able to listen
attentively to customer concerns.
2. Empathy: Customer care executives need to be able to empathize with customers, even
when they are frustrated or angry. This means being able to understand their point of view
and show that you care about their problem.
3. Problem-solving: Customer care executives need to be able to solve problems quickly and
efficiently. This means having a good understanding of the products or services they are
supporting, as well as being able to think critically and creatively to find solutions.
4. Teamwork: Customer care executives often work as part of a team, so they need to be able
to collaborate effectively with others. This means being able to share information and work
together to resolve customer issues
5. Technology: Customer care executives need to be familiar with the latest technology, as
they will be using it to communicate with customers and resolve issues. This includes being
able to use customer relationship management (CRM) software, as well as other tools and
6. Language skills: It is important for customer care executives to be fluent in Hindi and English.
This is because many customers will be speaking one of these languages
7. In addition to these key skills, customer care executives should also be patient, adaptable,
and have a positive attitude. They should also be able to work under pressure and meet
deadlines.
Regards
Smita Dewoolkar
9821574366( Mobile & Whts app)
**Job Types**: Full-time, Permanent
**Salary**: Up to ₹30,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
**Education**:
- Bachelor's (required)
**Experience**:
- Phone etiquette: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- English (required)
**Speak with the employer**
+91 9821574366
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