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Customer Success Executive

2 months ago

Gurgaon, India Bribooks Full time

What You Will Do
- Empower BriBooks Users to improve their overall experiences and ensure the utmost customer delight.
- Escalate issues to the right person in a timely manner.
- Identify User needs and help customers use specific features.
- Update our internal databases with information about technical issues and useful discussions with customers.
- Follow up with clients to ensure their technical issues are resolved.

What We Are Looking For
- Fluent English (verbal and written)
- Open for WFO
- Work timing 9am - 6pm
- Mandatory skill to be able to write short technical explanations
- Ability to self-manage time and prioritise tasks accordingly
- Ability to work effectively in a fast-paced, innovative environment demonstrating high energy, a sense of urgency, and decisiveness
- Aptitude to multitask with a high volume of tasks, Responsible, independent.
- Team player with solid communication and presentation skills

**Salary**: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Morning shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Speak with the employer**
+91 9818056013

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