Chat Officer

3 days ago

Chennai, India Guires Solutions Private Limited Full time

**Designation : Chat support Executive (Pre-sales Consultant)**
- 1. Chat Support
- 2. Lead generation
- 2. Social Media Engagement
- 1.Knowledge Process Services
- 2.Marketing & Advertising
- 3.Market Research
- Full-time
- Junior-Mid level

**Key Responsibilities**
- Build customer relationships as part of the sales process
- Manage and take ownership of the resolution process for all customer related issues
- Inform member of current promotions and new or updated products
- Offer to call the customer at their convenience should they have questions that may be better answered over the phone rather than through live chat.
- Maintain up to date knowledge and assimilates quickly to new promotional offers and programs.
- Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
- Able to work independently and efficiently to meet deadlines.
- Self-Motivated, Detail-oriented and organized.
- Improves client references by writing and maintaining documentation.
- Excellent Communication (Oral and Written), Interpersonal, Organizational and
- Presentation skills.
- Typing Proficiency: 40-60 wpm.
- Ability to Analyze, Research and solve highly Technical, Unique problems.
- Should be Good accurate records keeping
- Should be Good analytical and problem solving skills
- Up-to-date product-technical knowledge
- Work with and support existing clients to ensure they complete projects within agreed scope, timelines and to requirements
- Improves system performance by identifying problems; recommending changes.
- Support a teamwork approach to delivering the teams annual business plans
- Represent our company, with a comprehensive understanding of our offerings
- Maximize the sales performance by establishing strong relationships and gaining insight to the needs and lifestyle of the client
- Addressing customer complaints and queries of assigned clients
- Upselling or cross-selling products and services and approaching new customers
- Collaborating with account managers and submitting reports to upper management
- Follow up regularly after closing a sale to ensure client satisfaction
- Respond promptly to customer queries and complaints to find solutions and defuse tension
- Send reports on sales activity, accounts status and possible issues
- Generate leads and commit to customer service by building relationships
- Adjust sales techniques based on interactions and results in the field
- Qualify, develop, and maintain thorough company and product knowledge, research consumer needs, and identify how our solutions can meet them

**What is a Live Chat Support Agent?**

Live chat agents are the solution to providing 24/7 interaction with customers. A Live Chat Support Agent is responsible for answering queries and assisting customers through chat. It is their duty to be readily available to provide help or a solution in real-time, thus the term "live". They possess the skills, training and work experience to be able to handle queries from customers in a professional, clear, and concise manner.

**What Does a Live Chat Support Agent Do?**

Live chat outsourcing Support Agents are customer support professionals who are ready to answer your queries in real-time. They often appear on websites, welcoming you and asking if you need any help or assistance. Don't mistake them for bots, they are real people using live chat software to be able to attend to your concerns - just like chatting with your friend. More than just driving the conversation toward a defined resolution, they're experts in having meaningful conversations with customers. They can also help drive leads, convert and retain customers by answering a simple question or two.

**Required Skills**:

- Value Propositions
- Analytical Skills
- Lead acquisition
- Pre-sales
- Customer Relationship Management (CRM)
- Sales Cycle Management
- Demand Generation
- Presentations
- Social media engagement
- Client Presentation
- Product/service selling pitch
- Cross-selling
- Strong written communication
- Convicting & negotiation

**Salary**: ₹8,086.00 - ₹25,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

**Speak with the employer**
+91 9566269922

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