Chat Support Executive
2 weeks ago
MrMed is looking for Support Executives to assist our customers in sales and post‑order support over chat channels.
**Location: T Nagar, Chennai (Work from Office)**
**Responsibilities**:
- Handling customers’ query on products or the company via chat channels
- Resolving pre and post dispatch issues of customers - eg delivery time, delivery status, order tracking
- Developing and sustaining solid relationships with customers to encourage repeat purchases
- Escalating unresolved issues to team leads and persistent issues directly to senior management
**Desired Profile**:
- Bachelor’s degree in any field.
- 6 months to 2 years experience in customer support. Prior chat sxperience is a plus.
- Excellent verbal and written skills in English
- Should possess a temperament for handling customers with care
**Job Types**: Full-time, Regular / Permanent, Fresher
**Salary**: ₹18,000.00 - ₹21,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Ability to commute/relocate:
- T Nagar, Chennai - 600017, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
**Experience**:
- chat: 1 year (preferred)
**Language**:
- English fluently (required)
- Hindi (preferred)
Work Location: One location
**Speak with the employer**
+91 9191919191
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