Customer Care Representative

1 week ago


Rohini Delhi Delhi, India Anandam Group Full time

**Job Description: Customer Care Representative (E-commerce)**

**Company Overview**:
Zaimboo is a leading e-commerce platform that specializes in providing high-quality products to customers across various categories. With a focus on customer satisfaction and excellence, we strive to deliver exceptional service and build lasting relationships with our valued customers.

**Position: Customer Care Representative**
**Location: Delhi (Rajiv Chowk, Connaught Place)**

**Job Summary**:
As a Customer Care Representative at Zaimboo, you will be the first point of contact for our customers, providing assistance, resolving queries, and ensuring an outstanding customer experience. You will play a crucial role in maintaining customer satisfaction and loyalty while representing our brand with professionalism and empathy.

**Key Responsibilities**:

- Assist customers with product information, order placement, order tracking, and issue resolution.
- Provide personalized assistance to address customer concerns and ensure a positive resolution.
- Maintain accurate records of customer interactions and transactions using our CRM system.
- Collaborate with internal teams, including operations, logistics, and marketing, to address customer issues and improve overall service delivery.
- Identify and escalate priority issues or trends to the appropriate department for further investigation and resolution.
- Stay updated on product knowledge, company policies, and industry trends to provide informed assistance to customers.
- Uphold Zaimboo's brand reputation by delivering exceptional service and fostering positive customer relationships.

**Qualifications and Skills**:

- High school diploma or equivalent; bachelor's degree preferred.
- Proven experience in customer service, preferably in an e-commerce or retail environment.
- Excellent communication skills, both verbal and written, with a strong command of English and Hindi.
- Empathetic and patient demeanor with the ability to handle customer inquiries and complaints professionally.
- Strong problem-solving skills and attention to detail to effectively resolve customer issues.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
- Flexible schedule with the ability to work evenings, weekends, and holidays as needed.

**Benefits**:

- Competitive salary package with performance-based incentives.
- Comprehensive training and ongoing professional development opportunities.
- Dynamic and supportive work environment with opportunities for growth and advancement.
- Employee discounts on Zaimboo products and services.
- Health insurance and other benefits as per company policy.

At Zaimboo, we are committed to fostering a diverse and inclusive workplace where all employees feel valued, respected, and empowered. Join us in shaping the future of e-commerce and delivering exceptional service to our customers.

**Job Types**: Full-time, Permanent

Pay: ₹9,800.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay
- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person



  • Delhi, India hindustan Recruitment Full time

    CUSTOMER CARE REPRESENTATIVE Good Communication skills LOCATION: Jasola Appolo (DELHI) **Salary**: 20k -25k Graduates only **Salary**: ₹11,379.37 - ₹23,882.86 per month **Benefits**: - Health insurance Schedule: - Day shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Delhi, Delhi: Reliably commute or planning...


  • Delhi, India hindustan Recruitment Full time

    CUSTOMER CARE REPRESENTATIVE Good Communication Skills Location: jasola Delhi Salary : 20k - 25k Graduates only **Salary**: ₹10,155.73 - ₹25,280.33 per month **Benefits**: - Health insurance Schedule: - Day shift Supplemental pay types: - Overtime pay - Performance bonus - Yearly bonus Ability to commute/relocate: - Delhi, Delhi: Reliably...


  • Delhi, Delhi, India Capri Group Full time

    **About the Company** Capri has 45+ years of rich experience in manufacturing of voltage stabilizers. We have 4 manufacturing units & 10 branch offices along with service centres across the country. We are OEMs to multinational companies from the past 30 years and are the best quality manufacturers of voltage stabilizers. Our quality is by far the most...


  • Delhi, India Hindustan Recruitment Full time

    **Responsibilities** **Customer Care Responsibilities list**: Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by...


  • New Delhi, India Official One Clickk Solution Full time

    ONLY FEMALE CANDIDATES REQUIRED Profile - Customer care representative. Blended process 6 days working with a rotational off Minimum 6 months BPO customer experience required, Under graduates and graduates both can apply Rotational day shifts No cab facility Fresher with excellent communication skills can also apply Pay: ₹14,000.00 - ₹16,000.00 per...


  • Delhi, India VisionaryHire Full time

    **Skills and SpecificationsCareers Responsibility**: - Answer customer inquiries and resolve issues by maintaining a positive and professional demeanour. - Researching required information using available resources. - Handling and resolving customer complaints regarding product sales to customer service problems. - Provide product and service information. -...


  • New Delhi, India Baldev Industries Full time

    We urgent need Customer Care Representative. Who Handle these following things. - Identify and assess customers' needs to achieve satisfaction. - Build sustainable relationships of trust through open and interactive communication. - Provide accurate, valid, and complete information by using the right methods/tools. - Meet personal/team sales targets and call...


  • Connaught Place, Delhi, Delhi, India zaimboo.in (Sanskriti Bazaar Pvt. Ltd.) Full time

    **Job Description: Customer Care Representative (E-commerce)** **Company Overview**: Zaimboo is a leading e-commerce platform that specializes in providing high-quality products to customers across various categories. With a focus on customer satisfaction and excellence, we strive to deliver exceptional service and build lasting relationships with our...


  • Delhi, Delhi, India Customer Compass Full time

    Customer Solutions SpecialistAt Customer Compass, we're on a mission to deliver exceptional customer experiences. As a Customer Solutions Specialist, you'll play a vital role in helping us achieve this goal.About the RoleWe're seeking a highly motivated and customer-focused individual to join our team. As a Customer Solutions Specialist, you'll be...


  • Delhi, India Sunrise Job Consultancy Full time

    Job Title: Customer Care Representative Roles And Responsibilities: To make or recieves calls of the customers. To resolve the queries of the customers. Providing satisfaction to the customers. Providing assistance to the customers.


  • Delhi, Delhi, India Mantra Care Full time

    **Field Executive Marketing / Medical Representative (MR)** **Job Location**: Eye Mantra Hospital, **Noida/ Gurugram / Paschim Vihar Delhi** **Reports To**: Marketing Manager / Regional Sales Manager **About Eye Mantra Hospital**: Eye Mantra is a leading eye care hospital dedicated to providing world-class eye treatments, leveraging state-of-the-art...


  • Okhla, Delhi, Delhi, India Helpmate Full time

    **Job Title: Customer Service Care Representative** **Location**: Ghazipur Delhi **Salary Range**: INR 16,000 - 20,000 per month **Experience**: 1-2 years **Responsibilities**: 1. Handle inbound and outbound calls from customers in a professional and courteous manner, addressing inquiries, resolving issues, and providing information about products or...


  • Kirti Nagar, Delhi, Delhi, India Luxury care Full time

    **Customer Care Executive** I **Females only** I **Excellent communication skills** **LUXURYCARE (Automobile workshop)** - Moti Nagar, Delhi I Immediate Joiner **Daily Task -** - Regular calls to enquiries - Contacting existing customers for service reminders - Managing data and CRM portal **Salary**: ₹15,000.00 - ₹20,000.00 per month Schedule: -...


  • Rohini, Delhi, Delhi, India cellecor gadgets limited Full time

    Job Description: Key Responsibilities: - Providing technical support and troubleshooting assistance for electronics products or services. - Assisting customers with product setup, installation, and configuration. - Escalating complex technical issues to the appropriate department for resolution. - Maintaining accurate records of customer interactions and...


  • Jasola, Delhi, Delhi, India Aries Care Consulting Full time

    must have Excellent Communication Skills - must have experience in the same field - min 1 year customer care exp **Salary**: ₹25,000.00 - ₹30,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift - Rotational shift **Education**: - Bachelor's (required) **Experience**: - total work: 1 year (required) - Customer support: 1 year...


  • Moti Nagar, Delhi, Delhi, India Luxury care Full time

    **Customer care I Cold calling I Data maintenance I CRM portal management** Pay: ₹12,000.00 - ₹16,000.00 per month Schedule: - Day shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Moti Nagar, Delhi, Delhi: Reliably commute or planning to relocate before starting work (required) **Education**: - Higher...


  • Delhi, India Rxcruit Advisors Full time

    **NOTE: APPLY ONLY IF COMFORTABLE WITH Greater Kailash 1, Delhi LOCATION.** **Preferred: FLUENCY IN ENGLISH LANGUAGE IS A MUST** **Role Description**: This is a full-time on-site role for a Customer Care Executive located in Greater Kailash 1. The Call Customer Care Executive will be responsible for providing excellent customer service, ensuring customer...


  • Delhi, India Teleperformance Full time

    Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently...


  • Rohini, Delhi, Delhi, India Simnax Life Pvt Ltd Full time

    A customer care executive is a professional responsible for communicating the how's and why's regarding service expectations within a company. These professionals perform a number of duties, including answering phones, responding to customer questions and assisting with customer issues. They are often responsible for front-facing duties that directly impact...


  • Rohini, Delhi, Delhi, India RLC MULTITRADE PRIVATE LIMITED Full time

    Manage team of executives handling policy servicing related requests - Interdepartmental follow up and coordination for Customer Request handling - Meet the targets laid down by the reporting supervisor - Follow the laid down quality/ accuracy benchmarks - Adhere TATs to resolve requests - Vendor Management/ Billing and Recon - PS related communications...