Hospital Feedback Services Executive
2 months ago
**Key Responsibilities**:
- **Patient Interaction & Support**:
- Serve as the primary point of contact for patients and families regarding feedback, concerns, and complaints.
- Listen to patient concerns empathetically and provide immediate assistance or escalate as required.
- Ensure patients feel heard, respected, and valued during and after their hospital experience.
- **Feedback Collection**:
- Design, distribute, and manage patient satisfaction surveys, feedback forms, and other feedback collection tools.
- Actively seek feedback from patients and visitors through interviews, surveys, and post-discharge follow-ups.
- Collect data through both digital and paper-based feedback channels.
- **Feedback Analysis & Reporting**:
- Compile and analyze feedback data to identify trends, service gaps, and improvement opportunities.
- Generate regular reports for hospital administration, highlighting key patient concerns and actionable insights.
- Collaborate with data analytics teams to use feedback data for strategic planning.
- **Issue Resolution**:
- Work with various departments to address specific patient complaints and concerns in a timely manner.
- Coordinate with clinical and non-clinical staff to ensure feedback-related issues are resolved to patient satisfaction.
- Follow up with patients to confirm resolution and gain additional insights where possible.
- **Quality Improvement**:
- Partner with Quality Assurance and clinical teams to implement service improvements based on feedback insights.
- Recommend service enhancements, training, or procedural changes to improve patient satisfaction and operational efficiency.
- Support hospital staff in adopting feedback-driven best practices to enhance patient care and service quality.
- **Documentation & Compliance**:
- Maintain detailed records of patient feedback, complaints, and resolution actions.
- Ensure that feedback management activities comply with healthcare regulations, hospital policies, and patient confidentiality standards.
- **Patient Satisfaction Programs**:
- Develop and execute patient satisfaction programs and initiatives to boost patient engagement and loyalty.
- Host or support patient satisfaction workshops, focus groups, and training sessions for hospital staff.
Pay: ₹9,122.45 - ₹15,000.00 per month
Schedule:
- Day shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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