Institutional Investment Operations Associate
6 months ago
About this role:
Wells Fargo is seeking a Institutional Investment Operations Associate.
In this role, you will:
- Provide operational and customer support for lifecycle tasks for institutional trades
Assist with client account onboarding, input and monitoring of cash payments, customer service, funding operations, custodial operations, securities settlement services, asset servicing structured loan operations, general ledger reconciliation and work to resolve confirmation and ISDA related issues
- Assist in gathering data to support resolution of issues Receive direction from manager and exercise judgment within defined parameters of the area while developing understanding of various functions, policies and procedures
- Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
Required Qualifications:
6+ months of Institutional Investment Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Strategic Execution and Delivery:
- Understand Shared Services divisional priorities; draft and execute the division's target operating model
- Work with Finance partners to review divisional forecasts, budgets, and cost allocation models
- Review and opine on Shared Services' location and offshoring strategy, while focusing on concentration risk
- Perform a "quarterback" role to handhold complex deliverables requiring immediate execution
- Engage with third party vendors, perform assessment for data quality requirements and provide recommendations for investments
- Executive Communication:
- Possess superior verbal and written communication skills
- Collaborate with senior leaders across the Shared Services LOBs globally to create executive ready presentations
- Present information to persuade, educate, and enhance understanding at all levels
- Drive complex issues and deliverables into effective outcome-oriented conversations
- Lead and facilitate cross-operational forums that help identify and solve issues for shared services stakeholders
- Liaise with CIB Control, Compliance, Legal, Technology, Front and Middle Office on enterprise initiatives
- Global Stakeholder Management:
- Maintain a harmonious relationship with global stakeholders, effectively syndicating on relevant issues, influencing to arrive at the right decisions
- Interact and communicate with the business partners / requestors on a regular basis and effectively manage expectations
- Institute sturdy communication channels with business partners to manage escalations and take proactive steps to avoid any form of escalations
- Assist in onboarding new Shared Services teams including setting up processes, procedures, and controls
- Change Leadership:
- Partner with teams within and outside of Shared Services to operationalize regulatory reforms and implement process controls
- Convert business problem statements into cost effective, scalable, reliable & user-friendly solutions
- Lead change initiatives across the division in a seamless manner collaborating with global stakeholders
- Identify opportunities for increasing operational efficiencies
- Measure effectiveness and efficiency of the Operational processes and should be able to drive technological interventions to build scale and efficiency
- Assist in projects on data interfaces between systems such as defining project scope, data requirements and sources/resources
- Participate in projects requiring data cleanups, process improvement analysis and reporting
- Risk & Control Mindset:
- Assist Shared Service line managers to assess, manage and mitigate risk by measuring key risk indicators (KRIs) through developing and maintaining the Risk Quotients (RQ's) and key performance indicators (KPIs) to help the line teams to improve throughput while reducing risk
- Ensure operational practices follow relevant risk standards, policies and regulations to maintain an effective control environment
- Be a steward for the divisional BCP strategy - keep the plan updated and organize periodic dry runs
- Collaborate with Operational Risk, Control Executives and PRE (Process Review and Enhancement) teams to log and monitor Issues and Corrective Actions when operational incidents are identified
- Process Re-engineering:
- Support and manage the delivery of the division's strategic programs in a high quality, cost effective, timely and sustainable manner with risks and issues identified, prioritized, escalated, and managed in a timely and open fashion
- Partner with LOB owners to implement projects that solve key regulatory and operational needs
- Perform root cause analysis to propose ideas that improve front to back processing across the trade lifecycle
- Work on Proof of Concepts (POC's) with third party vendors to determine the path forward on contracts, whilst considering longer term internal strategic solutions
- MBA or an advanced degree
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