Customer Service
6 months ago
100% of production time to be spent logged in on calls or web chat
- Answer calls & chats with an approach to deliver positive customer satisfaction
- Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision
- Maintain internal & client defined quality on calls
- Understands and contributes positively in meeting client SLA’s & targets
- Adheres to Customer Service Attendance & Accountability policies
- Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently
- Take complete ownership of self-learning & development
- Ability to interpret and comprehend SOP’s and articulate effectively
- Strong Customer Service Orientation
- Clear and effective verbal & written communication
Excellent comprehension and articulation of client specific plans and provisions
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Customer Service Representative
6 months ago
Gurgaon, India Cubnet Service Full timeResponsibilites: - Provide knowledgeable answers to questions about product, pricing and availability - work with internal departments to meet customer's needs **Qualifications**: - Any Graduate can apply - Freshers to 2 years Experience in Customer Support. - Excellent phone etiquette and excellent verbal, written and interpersonal skills - Ability to...
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Customer Service Representative
6 months ago
Gurgaon, India Cubnet Service Full timeCustomer Support Executive CTC- 27k + 2k PLI - Work from office - Any Graduate and freshers can apply - Excellent coms - 5 days working with rotational shifts - *Cab and meal facility - Location - Gurgaon Immediate joiners only. **Job Types**: Full-time, Permanent, Fresher Pay: ₹22,000.00 - ₹27,000.00 per month **Benefits**: - Commuter assistance -...
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Customer Support Executive
6 months ago
Gurgaon, India Cubnet Service Full timeResponsibilites: - Provide knowledgeble answers to questions about product, pricing and availability - work with internal departments to meet customer's needs **Qualifications**: - Should be graduate in any domain - Freshers to 2 years Experience in Customer Support. - Excellent phone etiquette and excellent verbal, written and interpersonal skills -...
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Financial Services Associate
1 week ago
Gurgaon, Haryana, India Lekha Service Full timeEnhance your career with Lekha Service, a dedicated firm in Gurgaon.We offer an exciting opportunity for CA Article Trainees to gain hands-on experience and learn from a team of professionals.This role is perfect for CAs who have cleared both groups and completed their IT and Orientation training.The successful candidate will be responsible for various...
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Manager - Customer Service
1 week ago
Gurgaon, India Knowbiliti Full timeJob Overview:- As a Customer Service Manager, you will oversee the day-to-day operations of the customer service department, ensuring that our customers receive the highest level of support.- Your role will involve managing a team of customer service representatives, optimizing service processes, improving customer satisfaction, and ensuring the smooth...
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Customer Service
7 months ago
Gurgaon, India Quess IT Staffing Full time**About Us** “Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions...
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Customer Service
7 months ago
Gurgaon, India Brainwires infotech pvt. ltd Full timeHiring for International Voice Process for Delhi NCR Experience 1-3 Years in International Voice Process (US Collections, Customer Service, Sales) with excellent communication skills. Graduates/Under Graduate **Job Types**: Full-time, Permanent **Salary**: ₹25,000.00 - ₹32,000.00 per month **Benefits**: - Food provided - Health insurance -...
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Customer Services Executive
6 months ago
Gurgaon, India IPA Indus Parking Services Full timeIndus Parking Services (IPS) is an emerging parking enforcement company located in the heart of Gurugram, India. We are a team of focused, determined, and enthusiastic professionals with expertise in managing parking spaces. We can deter unauthorized parking in commercial property, residential areas, and other places. Indus Parking Services takes care of the...
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Customer Service Specialist
4 weeks ago
gurgaon, India WeddingWire India Full timeABOUT THE ROLE:The Customer Care Executive handles customer inquiries, resolves complaints, and provides exceptional service to ensure customer satisfaction and retention. This role requires excellent communication skills, patience, and a thorough understanding of the company's products or services.RESPONSIBILITIES :Respond to customer inquiries via phone,...
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Customer Services Executive
8 months ago
Gurgaon, India Flights guru Full time**Company Overview**: Flights guru is a leading player in the travel arrangements industry, dedicated to providing exceptional customer service and ensuring a positive travel experience for our clients. With a team of highly motivated and customer-focused individuals, we strive to create memorable journeys and exceed customer expectations. **Role and...
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Customer Service Specialist
4 weeks ago
Gurgaon, India WeddingWire India Full timeABOUT THE ROLE: The Customer Care Executive handles customer inquiries, resolves complaints, and provides exceptional service to ensure customer satisfaction and retention. This role requires excellent communication skills, patience, and a thorough understanding of the company's products or services. RESPONSIBILITIES : Respond to customer...
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Customer Service Ambassador
3 weeks ago
Gurgaon, Haryana, India IGT Solutions Full timeJob OverviewWe are seeking a skilled Customer Service Representative to join our team at IGT Solutions. As a key member of our customer-facing team, you will be responsible for delivering exceptional service and support to our clients.The ideal candidate will possess excellent communication and interpersonal skills, with the ability to handle customer...
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Customer Service Executive
6 months ago
Gurgaon, India Impac Services Full time**Urgent Hirings !!** **~ Profile: Blended customer service** **Job Title: - ** Customer Service (Voice Support) **Location: - ** Gurugram **What will you be doing?** This is a full-time on-site role for a Customer Support Specialist based in Gurugram. The Customer Support Specialist will be responsible for resolving customer issues, coordinating with...
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Customer Service Representative
6 months ago
Gurgaon, India CII - Model Career Centre Full timeAs a Customer Service Representative in the Blended Process at One Point One Solution, you will be responsible for providing exceptional customer support through both phone interactions and digital channels. You will play a crucial role in ensuring customer satisfaction and maintaining the company's reputation for delivering high-quality services. This role...
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Customer Care Service
6 months ago
Gurgaon, India Vlebazaar Full timeJob Description: Customer Care Service Position: Customer Care Service Representative About the Company: VLEBazaar is a rapidly growing e-commerce platform based in India, established in 2015. As one of India's top 100 startups, VLEBazaar aims to provide high-quality products at affordable prices, even in rural areas. We are currently seeking dedicated and...
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Customer Service Representative
6 months ago
Gurgaon, India Vlebazaar.in Full timeJob Description: Customer Care Service Position: Customer Care Service Representative About the Company: VLEBazaar is a rapidly growing e-commerce platform based in India, established in 2015. As one of India's top 100 startups, VLEBazaar aims to provide high-quality products at affordable prices, even in rural areas. We are currently seeking dedicated and...
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Customer Service Representative
6 months ago
Gurgaon, India Vlebazaar.in Full timeJob Description: Customer Care Service Position: Customer Care Service Representative About the Company: VLEBazaar is a rapidly growing e-commerce platform based in India, established in 2015. As one of India's top 100 startups, VLEBazaar aims to provide high-quality products at affordable prices, even in rural areas. We are currently seeking dedicated and...
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Customer Service Representative
6 months ago
Gurgaon, India V-Bazaar Retail Full timeJob Description: Customer Care Service Position: Customer Care Service Representative About the Company: VLEBazaar is a rapidly growing e-commerce platform based in India, established in 2015. As one of India's top 100 startups, VLEBazaar aims to provide high-quality products at affordable prices, even in rural areas. We are currently seeking dedicated and...
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Customer Service Representative
6 months ago
Gurgaon, India V-Bazaar Retail Full timeJob Description: Customer Care Service Position: Customer Care Service Representative About the Company: VLEBazaar is a rapidly growing e-commerce platform based in India, established in 2015. As one of India's top 100 startups, VLEBazaar aims to provide high-quality products at affordable prices, even in rural areas. We are currently seeking dedicated and...
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Customer Service Associate
6 months ago
Gurgaon, India Gabit Full timeWe are a consumer tech startup in health, led by a Unicorn founder. Our mission is to enable everyone to live healthier for longer and we are addressing this through our own products and services across multiple areas like fitness, nutrition etc. As a Customer Service Associate, you will play a vital role in ensuring customer satisfaction and maintaining...