Customer Care Executive- Nagamese

5 days ago


Ulubari Guwahati Assam, India Nilachal Credit Management Private Limited Full time

**Role & responsibilities**
- Calling to the customers to remind their due date of installment.
- Reminder calls to delinquent customers who failed to make the EMI payment.
- Explain the consequences to customer of not paying on time.
- Provide the options of payment channels for making the payment.
- Fix appointment for the field collections team if customer asks for collecting payment from home.
- Follow up with the customers till the payment is received.
- Ensure that all details of the calls & update on collections is updated on the system as per the process.
- Sharing campaign insights with management through his/her supervisor or above.

**Desired Profile**:

- Class 12th pass
- Clear communication with good convincing skills.
- Should have basic computer knowledge.
- Typing speed of at least 15 words per minute
- Shift Time 10.00 AM- 6.00 PM
- Mandatory documents :Aadhar & pan card
- 6 days working.

**contact person
- HR Payel Hazarika : 6913304037**

**Role**:Collections

**Industry Type**:NBFC (Micro Finance)

**Department**:Customer Success, Service & Operations

**Employment Type**:Full Time, Permanent

**Role Category**:Voice / BlendedEducation

**UG**:Graduation Not Required

Pay: ₹8,000.00 - ₹12,000.00 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

*Speak with the employer* +91 6913304037

Application Deadline: 03/06/2024

Expected Start Date: 01/06/2024

Pay: ₹10,000.00 - ₹12,000.00 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

Application Deadline: 04/06/2024
Expected Start Date: 02/06/2024



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