Customer Care Executive

3 weeks ago

Guwahati, India International Consultancy and Placement services Full time

Teleperformance is an Omni channel company **headquartered in France**. The company specializes in outsourced Omni-channel customer experience management, also known as Business Process Outsourcing (BPO).

The company provides customer acquisition, customer care, technical support, debt collection, social media, and other services around the world. Teleperformance has 300 K employees across 350 contact centers in nearly **80 countries** and serves over 160 markets.

Countries in which Teleperformance operates include France, Lebanon, The United Kingdom, Albania, Brazil, Chile, Philippines, Guyana, India, China, Canada, Mexico, Colombia, Norway, Italy, Greece, Portugal, the United States, Dominican Republic, El Salvador, Australia, the Netherlands, Suriname, Egypt, United Arab Emirates, Russia, Sweden, Germany, Poland, Slovak Republic and Czech Republic.

**Teleperformance in India, established in 2001,** is the leading provider of outsourced Omni channel Customer Experience at every touchpoint.

We are the pioneers in expanding the BPO industry across non-metro cities in India to leverage the vast demographic dividend of these leading smart cities. With our 40 Centers in India We are the employers of choice. Over the past 20 years, we have been providing superior Customer Support to International & In-country clients offering the India Non-Metro cost advantage.

**With a 3,83,000+ strong team**, Teleperformance India delivers end-to-end solutions encompassing Technology, Process and People to manage complete Customer Experience for top Global MNCs. Our services range from Customer Support/Care, Technical Support, Customer Acquisition, Data Analytics and Back-Office across Voice, E-Mail, Chat, Social Media and other Digital Channels.

**Work From Office - Job Location**:Jaipur (Rajasthan)

**Experience - 25k CTC to 34 CTC** - Depends on the interview and Qualification and Experience

**Job Profile - CSE - Customer Service Executive**
- **To escalate the queries of the customer via call, phone & Chat, mail.**:

- **Resolve the customer issue for international customers.**:

- **To provide the best resolution to the customers.**:

- **Maintain the better relationship with the customers.**:

- **Meet the customer’s requirements and provide them satisfaction with the best resolution of their queries.**:

- Qualification: 12thand Above
- **Good communication skill (Verbal & Written) - MI**:

- Basic Computer Knowledge
- **Flexible (24/7) environment = 9 hours - Night, Noon, Day - Business req.**:

- **6 days Working**:

- **Relocate - WFO**
- Relocation bonus of Rs. 10,000 (**International process**) probation period - 3 month
- Free Guest House Accommodation for 15 days(Jaipur) = stay - Breakfast
- Travel tickets reimbursement up to Rs.700.
- 18-24 month - eligible for abroad

**Why Jaipur?**
- Cost of living is less as compared to metro cities; PG is available in the range of 3.5 to 5K.
- The city has small dimensions and hence travel time from any corner to office would be less, henceforth a person will be able to invest his time for a hobby/ higher studies or even watch a movies.
- There are also a lot of historic places for picnic and weekend getaway.
- A variety of Non-Veg and Veg options are available at reasonable price.

**In fact, the future of BPO is in Tier 2 cities. Teleperformance was the first one to start this keeping in regards the low cost benefits and healthy work life balance.**

**Interview process**:
Brief about Interview and profile

HR Round - Telephonic

Operation round - Video - Zoom/Teams

Process specific - Amazon

Validation round (At Jaipur office)

Docs

Versant test

**There will be no leaves for initially 90 days apart from week offs.**

**Salary**: ₹22,000.00 - ₹34,000.00 per month

Schedule:

- Rotational shift

Ability to commute/relocate:

- Guwahati, Assam: Reliably commute or planning to relocate before starting work (required)

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