Voice Process Executive

13 hours ago

Raipur Chhattisgarh, India nirvana_association Full time

A CRM (Customer Relationship Management) role is focused on managing a company's interactions with current and potential customers. This position involves leveraging CRM tools and software to improve customer relationships, drive sales, and enhance overall customer satisfaction. Here's a detailed breakdown of the typical job description for a CRM role:
CRM Job Description

Position Overview:
A CRM professional is responsible for managing the company’s relationships with customers using CRM software and strategies. They work to ensure that customers receive the best service and that the company is able to maintain strong, long-term relationships with its clients, ultimately driving customer retention and growth

Key Responsibilities:
1. Customer Relationship Management:
Maintain and nurture customer relationships by engaging with them regularly to understand their needs and concerns.

Act as the point of contact for all customer-related inquiries and issues.

Develop personalized customer communication strategies to improve customer satisfaction and retention.

2. CRM System Management:
Oversee the implementation, customization, and management of CRM tools and systems.

Ensure that customer data is accurately entered and maintained within the CRM database.

Analyze customer data to identify trends, behaviors, and opportunities for improvement in customer interactions.

3. Customer Segmentation and Targeting:
Segment customers based on various factors like demographics, purchasing behavior, and engagement to develop targeted marketing strategies.

Collaborate with the marketing team to create campaigns tailored to specific customer segments.

4. Data Analysis and Reporting:
Monitor key performance indicators (KPIs) related to customer engagement, sales, and satisfaction.

Use CRM data to generate reports and insights that guide business decisions, including sales forecasting and pipeline management.

Track and report on customer service metrics, such as response time, resolution time, and overall satisfaction

5. Customer Retention Strategies:
Identify at-risk customers and work on strategies to prevent churn.

Develop loyalty programs, feedback loops, and follow-up strategies to ensure customers remain engaged.

Coordinate with the customer service and sales teams to address issues that may impact customer loyalty.

6. Collaboration with Sales and Marketing Teams:
Work closely with sales and marketing teams to align CRM strategies with broader company goals.

Ensure that CRM data is used effectively in sales lead generation, nurturing, and conversion.

Provide the sales team with insights about customer needs and behavior to help close sales more efficiently.

7. Customer Service and Support

Assist in resolving customer complaints, questions, and concerns by leveraging CRM systems to access customer history and data.

Maintain high standards of customer service to improve overall customer experience.

8. Training and Support:
Train staff on the effective use of CRM systems and best practices for customer management.

Support and troubleshoot CRM software issues, working with IT or CRM vendors when necessary.

Required Skills and Qualifications:
1. Technical Skills:
Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho CRM, Microsoft Dynamics).

Strong knowledge of customer data management and segmentation techniques.

Familiarity with marketing automation tools and integration with CRM systems.

2. Communication Skills:
Excellent verbal and written communication skills to effectively engage with both customers and internal teams.

Ability to explain technical CRM concepts and data insights to non-technical stakeholders

3. Analytical Skills:
Strong data analysis and reporting skills to extract valuable insights from CRM data.

Ability to interpret customer behaviors and develop strategies for improvement.

4. Problem-Solving:
Ability to proactively address customer challenges and devise creative solutions to enhance satisfaction.

Critical thinking skills to solve issues that arise in customer relationship management.

5. Customer-Centric Mindset:
A strong focus on customer satisfaction and relationship building.

Empathy and the ability to anticipate customer needs.

6. Project Management:
Ability to manage multiple projects and tasks simultaneously, especially when implementing new CRM systems or strategies.

Strong organizational skills and attention to detail.

Educational Requirements:
Bachelor’s Degree in Business Administration, Marketing, Computer Science, or a related field.

Certifications in CRM software (e.g., Salesforce Certified Administrator) or marketing automation tools are a plus.

**Experience**:
2-5 years of experience in a CRM role, customer service, sales, or marketing.

Experience working with specific CRM tools (e.g., Salesforce, Zoho CRM, HubSpot).

Proven track record in data-driven customer management and improving customer retention.

Key Performance Indicators (KPIs):
Cus

  • Voice Process Executive

    3 months ago

    Raipur, Chhattisgarh, India VISION QUEST VENTURE Full time

    Voice Process Executive Job Description Template The Voice Process Executive will be the primary point of contact for our customers, handling both inbound and outbound calls. The role entails providing efficient and effective customer service, resolving queries, addressing complaints, and ensuring a high level of customer satisfaction. This position...

  • Voice Process Executive

    6 months ago

    Raipur, Chhattisgarh, India VISION QUEST VENTURE Full time

    We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Voice Support As a Voice Support agent, you will be the first point of contact for our customers, providing exceptional customer service and assisting with inquiries related to mortgage products, services, and account management. This role requires strong...

  • Voices Process Executive

    6 months ago

    Raipur, Chhattisgarh, India G.F RECRUITMENT(CONSULTANCY) Full time

    Position**-Voice Process Executive( Fluent English)** Salary-**15,000 to 18,000** **Location - Raipur** **Experiences-1Yr** **Call-9111092638** Responding promptly to customer inquiries. Min 6 months of exp in BPO is mandate Resolving customer complaints. Telephonic Interviews. Excellent English Required 5 Days working, Cab Facility Both Side and...

  • Voices Process Executive

    6 months ago

    Raipur, Chhattisgarh, India G.F RECRUITMENT(CONSULTANCY) Full time

    Position**-Voice Process Executive( Fluent English)** Salary-**15,000 to 18,000** **Location - RAIPUR** **Experiences-1Yr** **Call- 9111092638 Provide account related information to the Customers. Create detailed business plans designed to attain predetermined goals and quotas Manage the entire sales cycle from finding a client to securing a...

  • Voice Process Executive

    7 months ago

    Raipur, Chhattisgarh, India VISION QUEST VENTURE Full time

    Responsible for client, handling queries, appropriate assistance. Patience when handling tough cases. Excellent communication and problem-solving skills. Respond to customer queries in a timely and accurate way. Own and resolve customer issues efficiently, effectively and em-pathetically. Following up with customers for any further information. Provide...

  • Voices Process Executive-fluent English

    6 months ago

    Raipur, Chhattisgarh, India Great find recruitment Full time

    Position - Voices Process Executive - Fluent English Experiences - 2 to 3 Yrs Salary - 18,000 to 20,000 Location -Raipur Call - 9111092638 Providing customers with information on products, services. - Take calls from customers and do outbound calling - Identifying customer needs - Taking customer calls and solving queries **Job Types**: Full-time,...

  • Voice Process Executive

    3 months ago

    Raipur, Chhattisgarh, India Shri Ram Enterprises Full time

    Key Responsibilities: Customer Interaction: Handle inbound and outbound calls, delivering world-class service to customers across various industries. Issue Resolution: Address customer queries, provide accurate information, and offer quick resolutions in a professional and friendly manner. Product Support: Assist customers with product features,...

  • Voices Process Executive- Fluent English

    6 months ago

    Raipur, Chhattisgarh, India G.F RECRUITMENT(CONSULTANCY) Full time

    Position - VOICES PROCESS EXECUTIVE ( Fluent English) Experiences - 2 to 3 Yrs Salary - 18,000 to 20,000 Location -Raipur Call - 9111092638 English fluency is a requirement as all tools, communication, documentation, training, work are in English. c) Skilled researcher and comfortable using a variety of online sources in various languages. d) Good...

  • Voices Process Executive-fluent English

    6 months ago

    Raipur, Chhattisgarh, India Great find recruitment Full time

    Position - Voices Process Executive - Fluent English Experiences - 2 to 3 Yrs Salary - 18,000 to 20,000 Location -Raipur Call - 9111092638 Handle inbound calls from customers and clients Handle queries of clients, give resolution and retain customers Identify the needs of customers, resolve issues, and provide solutions Maintain good customer...

  • Voices Process Executive

    6 months ago

    Raipur, Chhattisgarh, India G.F RECRUITMENT(CONSULTANCY) Full time

    Position**-Voice Process Executive( Fluent English)** **Experiences - 2 to 3 YRS** Salary-**15,000 to 18,000** **LOCATION- RAIPUR** **Call- 9111092638 Ability to communicate correctly and clearly with all customers Excellent documentation skills Good comprehension skills ability to clearly understand and state the issues customers present Ability to...

  • Voices Process

    6 months ago

    Raipur, Chhattisgarh, India Great find recruitment Full time

    Position: VOICES PROCESS **(FLUENT ENGLISH)**: - location - Raipur - Experiences: 5 to 10ys - Salary:15,000 TO 20,000 - call: Aarti 9111092638 - **Responsibilities**: - Role & responsibilities - **English Fluency is a Requirement as all Tools, Communication, **Documentation, training, work are in English. - ** Skilled researcher and comfortable using a...

  • Voice Process Executive-fluent English

    6 months ago

    Raipur, Chhattisgarh, India Great find recruitment Full time

    Position**-Voice Process Executive( Fluent English)** Salary-**15,000 to 18,000** Experiences-**1Yr** Location**: - RAIPUR** Call-**9111092638** What the Role involves: Position holder will be an individual contributor Build and manage productive, professional relationships with clients using telephonic and/or video conversations Ensure clients are...

  • Voice Process Executive

    6 months ago

    New Rajendra Nagar, Raipur, Chhattisgarh, India YATHARTH PLACEMENT SERVICES Full time

    **Roles and Responsibilities** - Quality audits for the entire Customer Relation team which would involve auditing the entire - Customer Relation calls and providing feedback to telecallers. - Team management skills are essential as the person would have to motivate and drive the team to deliver their KPIs. - Develop process improvement procedures to improve...

  • Voice Process Executive

    2 months ago

    Mowa, Raipur, Chhattisgarh, India Upalaksh venture Full time

    Job Summary: The Tele caller will be responsible for making outbound calls to prospective clients, answering inquiries, and generating interest in real offerings. This role requires excellent communication skills, a positive attitude, and a focus on customer satisfaction. Key Responsibilities: 1. Outbound Calling: Make outbound calls to potential clients to...

  • Customer Service Voice and Non-voice Process

    3 weeks ago

    Naya Raipur, Raipur, Chhattisgarh, India YATHARTH PLACEMENT SERVICES Full time

    **Key Responsibilities**: - Provide accurate information about our products and services - Address and resolve customer concerns to ensure satisfaction. - Maintain records of customer interactions and feedback for continuous improvement. - Plan and execute marketing campaigns tailored to our products and services. - Conduct market research to identify...

  • Uk / Us Non Voice Process

    6 months ago

    Raipur, Chhattisgarh, India Fundtec Services LLP Full time

    **Responsibilities**: - Respond promptly and professionally to customer/Client/client inquiries. - Provide accurate information and guidance to customers/Clients regarding our products/services. - Troubleshoot and resolve customer/Client issues in a timely manner, escalating complex issues to the appropriate teams when necessary. - Maintain detailed records...

  • Process Coordinator

    6 months ago

    Raipur, Chhattisgarh, India ZEQON LUXURY IN LAND Full time

    **Roles and Responsibilities -** 1. **Process Analysis**:* Assessing existing workflows and identifying areas for improvement. 2. **Documentation**:* Creating and maintaining detailed documentation of processes, procedures, and workflows. 3. **Implementation**:* Introducing and implementing new processes or refining existing ones. 4. **Coordination**:*...

  • Social Media Executive

    6 months ago

    Raipur, Chhattisgarh, India VISION QUEST VENTURE Full time

    Handle social media accounts and ensure brand consistency - Responsibilities: - Develop and execute social media strategies across various platforms, including Facebook, Twitter, Instagram, LinkedIn, and others. - Create, curate, and manage published content (images, videos, written) that aligns with the brand's voice and goals. - Monitor social media...

  • Customer Support Executive

    6 months ago

    Raipur, Chhattisgarh, India Hindkush infra ventures Full time

    Efficiently handling inbound and outbound calls and transferring them to the relevant agent or department as per telecalling script. - Conducting surveys to collect data about customer satisfaction, churn rate, brand image and awareness, etc. - Analyzing and reporting customer data to devise new strategies or update the existing ones - Making appointments...

  • Customer Support Executive

    3 months ago

    Raipur, Chhattisgarh, India Hindkush infra ventures Full time

    Efficiently handling inbound and outbound calls and transferring them to the relevant agent or department as per telecalling script. - Experience in Real Estate will get first preference. - Conducting surveys to collect data about customer satisfaction, churn rate, brand image and awareness, etc. - Analyzing and reporting customer data to devise new...