Customer Support Executive

2 months ago


Raipur Chhattisgarh, India Hindkush infra ventures Full time

Efficiently handling inbound and outbound calls and transferring them to the relevant agent or department as per telecalling script.
- Experience in Real Estate will get first preference.
- Conducting surveys to collect data about customer satisfaction, churn rate, brand image and awareness, etc.
- Analyzing and reporting customer data to devise new strategies or update the existing ones
- Making appointments that fit into the schedule of the client and the customer.
- Informing the customers about updates, deals, offers, promotions, policies, and keep sales funnel in motion.
- Assisting them if they are facing a problem and troubleshooting it.
- Ensuring the customer has a positive experience with the company.
- Fostering a healthy relationship between the client and the customer.
- Overseeing timely delivery and payment of sales orders.
- Handling all Voice and Non-Voice Processes in BPOs & Call center.

**Requirements**:
Good communication skills

Negotiation Skills

Minimum 6 months Experience in Customer Handling

Graduate degree

**Salary**:
15000 - 20000 / Month

Application Deadline: 08/08/2024

**Job Types**: Full-time, Permanent

Pay: From ₹150,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement
- Paid time off

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Performance bonus

Work Location: In person

Application Deadline: 25/09/2024



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