Call Center Executive- Inside Sales

6 months ago


Delhi Delhi, India TaCa Healthcare Pvt. Ltd. Full time

TaCa Healthcare's mission is to provide high-quality, low-cost surgical care available to you near your home. We work with specialist doctors and healthcare partners to implement proven innovations and best practices to transform patient care. Ensuring equitable access to high-quality healthcare services is one strategy that can help mitigate health inequities resulting from differences in the social and economic conditions of people. We firmly believe that reducing avoidable hospitalizations alone could be an ethical and cost-effective approach to providing equitable healthcare.

**Job Title: Call Center Executive-Inside Sales**

The key responsibilities would include:

- Convert Leads for OPD, IPD and schedule patient appointments.
- Follow up calls to potential patients who have visited and yet to start the treatment with us.
- Build positive relationships by going above and beyond with customer service, ensuring all questions, cancellations and confirmations are addressed appropriately.
- Identify opportunities to drive sales and revenue with the company's existing product suite, and seize opportunities to up sell services whenever possible.
- Meet daily personal/team qualitative and quantitative targets, and achieve all service, productivity and quality objectives.
- Write and submit timely reports on performance, targets, and customer queries or any other responsibilities as and when informed by TaCa.
- Should have knowledge of TPA and insurance claims. To understand the patient needs and explain booking process and charges to the patients.
- To attend Telephone calls (Incoming & outgoing). To co-ordinate with all the internal as well as external customers regarding their problems.
- Documentation of patients treatment estimate and agreed cost for treatment for particular treatment.
- Co-ordination between different departments for patient treatment.
- Generating & Sharing MIS Reports.
- Ensure proper registration of patients as per protocol or any other responsibility as and when informed by TaCa.

**Salary**: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Work Location: In person


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