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Executive - Customer / Vendor Support

5 months ago

Chennai, India Eagle Fleet Services Pvt Ltd (Red Taxi) Full time

**Job description**
- Manage and resolve customer, vendor & chauffeur queries.
- Identify and escalate issues to supervisors
- Build sustainable relationships of trust through open and interactive communication.
- Convince, convert and onboard the leads by providing necessary information about our services.
- Take vendors through the process, convince them by sharing deals and offers and convey the value of making an attachment with us.
- Answer a large number of incoming calls and respond to customers & vendors
- Provide service-related information to customers & vendors
- Document all call information according to standard operating procedures
- Follow up customer & vendor calls where necessary
- Handling complaints vendor support helpline
- To acknowledge and resolve customer & vendor issues
- Analyzing the process & giving the outcome for streamlining the process if required.
- Verification of vendor documents and provide enrolment support

**Required Qualifications and Skills**
- Any bachelors degree/diploma
- 0-5 years of work experience in relevant field.
- Knowledge of customer service practices and principles
- Excellent typing skills
- Superior listening, verbal and written communication skills (Tamil and English)
- Ability to handle stressful situation appropriately
- Lead Conversion & Convincing skills

**Job Types**: Full-time, Permanent, Fresher

**Salary**: From ₹18,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

Ability to commute/relocate:

- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)