Customer Service Assistant
4 weeks ago
**Job Title: Customer Service Assistant**
**Process**:Banking Services
**Location**: Malad, Mumbai
**Shift Timing**: Rotational US Shift
**Working Days**: 5 days a week with 2 rotational offs
**Experience**: Minimum 1 year of experience in BPO sector (International Process)
**Qualifications**: Graduate and HSC passed out
**Responsibilities**:
- Handle banking processes efficiently and accurately.
- Respond to customer inquiries and resolve issues promptly.
- Ensure compliance with banking regulations and procedures.
- Maintain confidentiality of customer information.
- Collaborate with team members to achieve targets and deliver excellent service.
- Document all interactions and transactions accurately.
**Requirements**:
- Minimum 1 year of experience in the BPO sector, preferably in an international process.
- Graduate with HSC qualification.
- Previous company documents must be in place.
- Must be located in Mumbai, no exceptions.
- Excellent communication skills with strict C2-C3 proficiency.
- Ability to work in a rotational US shift.
- Strong attention to detail and accuracy.
- Ability to handle multiple tasks efficiently.
- Customer-centric approach and problem-solving skills.
**Benefits**:
- Competitive salary package.
- Performance-based incentives.
- Comprehensive training and development programs.
- Opportunities for career advancement.
- Health insurance and other benefits as per company policy.
**Job Types**: Full-time, Permanent
**Salary**: ₹29,000.00 - ₹30,000.00 per month
**Benefits**:
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Evening shift
- Night shift
- Rotational shift
- US shift
Supplemental pay types:
- Overtime pay
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
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