CRM Coordinator
7 months ago
**Position Overview**:
**Roles and Responsibilities**:
- Collaborate with cross-functional teams like sales and accounts to ensure all our high-ticket, preferred clients enter the post-sales CRM funnel.
- Manage and oversee each client's assignment to an RM and ensure the RM follow-up happens promptly.
- Ensure our internal CRM system is used effectively to track client satisfaction and engagement.
- Coordinate with internal teams to resolve complex client issues and ensure timely follow-up.
- Develop and implement strategies to enhance client satisfaction and retention.
- Monitor client engagement and proactively address any signs of dissatisfaction.
- Generate regular reports on client satisfaction, service issues, and post-sales performance.
- Identify opportunities to improve post-sales processes and client interactions.
- Collaborate with internal teams to enhance the overall client experience.
**Qualifications**:
- Bachelor's degree in a relevant field or equivalent work experience.
- 1 - 3 years of experience in sales/post-sales coordination, CRM, or a related role.
- Excellent written and verbal communication skills.
- Problem-solving skills with the ability to analyze and resolve complex issues along with a customer-centric mindset.
- Proficiency in using help-desk software and ticketing systems.
- Strong organizational and time management skills.
- Familiarity with CRM/Helpdesk software like FreshDesk, ZohoDesk, ZenDesk, etc.
- Experience in coordinating cross-functional teams and projects.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Experience with change management and process improvement initiatives is a plus.
**Job Types**: Full-time, Permanent
Pay: ₹240,000.00 - ₹400,000.00 per year
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Fixed shift
**Experience**:
- total work: 2 years (preferred)
Work Location: In person
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