Customer Service Representative Female
3 weeks ago
A customer care representative, or customer service representative, is the first person most customers contact when they have a problem. Their primary role is to interact with customers to:
- Address their concerns
- Answer their questions
- Help them with their needs
- Handle complaints
- Provide appropriate solutions for customers
- Follow up to resolve any issues their customers experience
Customer care representatives also help to:
- Facilitate relationships between a company and its clients
- Resolve issues
- Help to drive sales by cross-selling and upselling
- Create memorable experiences that boost brand and customer loyalty
Some qualities of a good customer service representative include:
- Problem-solving skills
- Clear communication
- Friendly attitude
- Empathy
- Business acumen
- Product/service knowledge
- Strong time management
- Patience
- Attentiveness
**Job Types**: Full-time, Permanent
**Salary**: ₹25,000.00 - ₹30,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Commission pay
- Performance bonus
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 5 years (preferred)
- Customer service: 5 years (preferred)
**Language**:
- English (preferred)
Ability to Commute:
- Borivali, Mumbai, Maharashtra (required)
Work Location: In person
**Speak with the employer**
+91 8768282936
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