Client Services Executive

3 weeks ago


Mumbai, India The Butterfly Effect Studio Full time

**Responsibilities**
- Identifying and resolving client queries
- Maintaining a detailed and accurate record of all client details and communications
- Building and maintaining long-lasting business relationships with clients
- Providing clients with relevant information on the products and services offered by the company
- Identifying ways to overcome clients' initial dislike of company products.
- Maintaining an accurate record of all existing and potential clients.
- Responding to client inquiries in a timely and professional manner.
- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
- Acquire a thorough understanding of key customer needs and requirements
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
- Ensure the correct products and services are delivered to customers in a timely manner
- Serve as the link of communication between key customers and internal teams
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
- Play an integral part in generating new sales that will turn into long-lasting relationships
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics Roles and Responsibilities
- Up selling and cross selling services and products to existing clients through need analysis

**Roles**
- Very good Communication skills.
- Dedicated / Self motivated
- People Management Skill
- Fluency in English.
- Good personality.
- Knowledge of all our services.
- Disciplined and organised.
- Customer service skills
- Problem solving abilities
- Proactive and outgoing personality
- An eye to design and details

**Salary**: ₹25,000.00 - ₹32,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- client servicing: 1 year (preferred)

**Speak with the employer**
+91 09372787905



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