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Field Support Network

4 months ago

Kochi, India IBM Full time

**Introduction**
As a Service Delivery Specialist, you are the face of IBM for our customers. Your clients' success depends on your ability to understand their needs and respond to requests for new services. This role is an integral part of both account planning and delivering support strategies, working to proactively monitor problems, change processes, and handle issues to ensure our customers success.

**Your Role and Responsibilities**
As a Field Support Network, you are the face of IBM for our customers. Your clients' success depends on your ability to understand their needs and respond to requests for new services. This role is an integral part of both account planning and delivering support strategies, working to proactively monitor problems, change processes, and handle issues to ensure our customers success. You will need to visit the domestic client's offices / data centers on a daily basis or on an as-needed basis as part of this role.

**Responsibilities**:
As a Field Support Network, You are expected to work on Networking products or solutions based on any vendor hardware /vendor operating system software ( ie Vendor agnostic) with little or minimum support from superiors. E.g. include: Skills on Routers/Switches/ Load balancer. Typical examples of the other deliverables would be of deploying, managing and implementing networking solutions to address client business requirements.
- Configure and install software, servers, routers and other network devices
- Testing and configuring software and maintain and repair hardware and peripheral devices
- Monitor network performance and integrity
- Resolve issues tiers of support have escalated by troubleshooting MPLS and local infrastructure
- Automate tasks and monitor their effectiveness
- Mentor team members on technical issues
- Create, oversee and test security measures (e.g. access authentication and disaster recovery)
- Communicate with users when needed
- Maintain complete technical documentation
- Suggest improvements to network performance, capacity and scalability
- Performing troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network
- Responsible for Network Documentation using Visio Tools, MS-Power Point
- Configuration and Troubleshooting of routes, VLAN, QoS
- Cisco IOS security features and knowledge of security vulnerabilities, threats and attacks
- Ready to work on 24/7 shifts to support client requirement.

**Required Technical and Professional Expertise**
- Minimum 2 years Field Support Network
- Experience in configuring and managing Datacentre Cisco Nexus Switches (5K,7K, 9k)
- In-depth experience in configuring and managing Datacentre Cisco ASR routers (ASR9K)
- Demonstrable experience in Routing and Switching concept ( Cisco)
- Ability to produce RCA of Severity incidents impacting network with minimum support from Superiors/Seniors within team
- Hands on experience - Hardware Module, Installation, Configuration, Troubleshooting for the following listed Routers and Switches
- Routers: Cisco ASR 9010, ASR 9006, ISR 4331, ISR 4351
- Switches: Nexus NK-C9516, N9K-C93180YC-FX, Nexus 1000v
- WAN-AUTOMATION-E
- Background in network administration, monitoring and architecture
- In-depth understanding of communication protocols (mainly TCP/IP) and routing protocols (e.g. MPLS,BGP, OSPF)
- Familiarity with access control models and network security
- Experience with network diagnostic, monitoring and analysis tools (e.g. SolarWinds network tools)
- Solid understanding of network operating systems (Cisco IOS,IOS-XR,NX-OS)
- Sharp troubleshooting skills
- Ability to work independently
- Organizational and mentoring skills
- Willingness to work in nights shifts or support 24 x 7 Coverage as per the Business needs

**Preferred Technical and Professional Expertise**
- You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
- Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
- Intuitive individual with an ability to manage change and proven time management
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
- Up-to-date technical knowledge by attending educational workshops, reviewing publications

**About Business Unit**

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

In a world where technology never stands still, we understand that, dedication to our clients