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Guest Service Associate

1 month ago

Rajarhat Kolkata West Bengal, India Vedic Village Spa Resorts Full time

Assist in creating a warm and welcoming environment for our guests - Ensure that guests are seated and provided with menus promptly - Ensure that all guests’ requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all times - Familiarise yourself with the menu and as much information about the food and beverage offering available in order to answer any questions guests may have - Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately - Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained at all times - Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner - Ensure the restaurant areas are clean and well presented at all times and assist with cleaning and housekeeping duties as required - Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times and ensure that any guest complaints and comments are reported to management - Ensure all cash, charge, float and till procedures are carried out in line with agreed procedures - Prepare all back of house service points with regard to expected numbers for breakfast, lunch or dinner requirements as necessary - Assist in the set up and preparation, and provide service duties for functions as required - Support the kitchen staff as and when required and in accordance with hygiene and safety regulations - Ensure that all front of house and guest areas are well maintained at all times - Any other duties as directed by the Restaurant & Bar Manager or other member of the management team

**Salary**: Up to ₹15,000.00 per month

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person