Guest Service Officer

Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors - Maintain high standards of customer services at the reception desk so that customers’ expectations are consistently exceeded. - Motivate and develop Reception team to ensure smooth functioning of the department and...

Summary - You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to assist with guest services in various areas of the hotel, such as reception, executive floor, communication center or concierge. **Qualifications**: Ideally with a relevant degree or diploma in Hospitality...

Summary To provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary. To ensure that the guests are offered...

**Job Number** 24055922 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Kolkata, 4A, J.B.S. Haldane Avenue, Kolkata, West Bengal, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...

**Additional Information** **Job Number**24175781 **Job Category**Rooms & Guest Services Operations **Location**JW Marriott Hotel Kolkata, 4A, J.B.S. Haldane Avenue, Kolkata, West Bengal, India, 700105 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Supply guests with directions and information regarding property...

1. Administer guests’ departure on everyday basis. 2. Monitor the reservation inquiries and assist hotel authority to increase revenue. 3. Manage client communication and give assistance on phone as well as in person too. 4. Develop and maintain professional relationship with the clients and bring beneficiary effect to the hotel’s business. 5. Monitor...

1. Administer guests’ departure on everyday basis. 2. Monitor the reservation inquiries and assist hotel authority to increase revenue. 3. Manage client communication and give assistance on phone as well as in person too. 4. Develop and maintain professional relationship with the clients and bring beneficiary effect to the hotel’s business. 5. Monitor...

To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeeping standards in all areas of the hotel, as per organizational standards atmosphere of high individual morale. - Responsible for usage of all departmental...

**Greeting guests**: Welcoming guests and making them feel at home - **Check-in and check-out**: Assisting guests with the check-in and check-out processes - **Providing information**: Informing guests about the hotel's services and facilities - **Responding to requests**: Addressing guest concerns and requests in a professional and timely manner -...

Answer, record, log, and process all guest calls, requests, questions, or concerns. * - Operate telephone switchboard station. - Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. - Advisegest of any messages received. - Monitor busy or unanswered...

Job Position: - Guest Service Associate Location: Kolkata Roles & Responsiilities: Customer Service & Operations, Hospitality Operations - Maintain a well-groomed appearance and a tidy work area. - Keep Personal Grooming at the highest standard. - Perform all other duties assigned by the Manager. - Ability to listen and respond to Guest needs - Excellent...

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A little taste of your day-to-day: Every day is different, but you’ll...

Kolkata - Facebook - Instagram - WhatsApp - Twitter - Linkedin - Pinterest RSS Feed We have vacant of 1 Guest Service Agent (Restaurant) Job in Kolkata | Experience Required : 1 Year | Educational Qualification : B.B.A, Bachelor of Hotel Management, M.B.A/PGDM | Skill Guest Service Agent etc. - Experience- 1 - 3 Years- Salary- 2 Lac To 3 Lac P.A.-...

Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations. - Welcome the guests by greeting them as per the standards. - Any matter which may affect the interests of **Novotel Kolkata Hotel & Residences **should be brought to the attention of the Management - Respond to customer...

**Job Number** 23207881 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Kolkata, 4A, J.B.S. Haldane Avenue, Kolkata, West Bengal, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...

Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. - Ensure to attend to guest complaints, requests or inquiries regarding the food and services. - Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Kolkata Hotel & Residences to ensure maximum...

Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. - Ensure to attend to guest complaints, requests or inquiries regarding the food and services. - Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service. - Ensure to be familiar with all...

A Guest Service Associate is typically a hospitality industry professional who **provides assistance and information to guests or customers of a hotel, restaurant or other hospitality establishment**. Their main goal is to ensure that guests have a positive experience and feel welcomed as well as valued. JOB LOCATION- Laduree, Ballygunge,...

**Job Number** 24155519 **Job Category** Housekeeping & Laundry **Location** JW Marriott Hotel Kolkata, 4A, J.B.S. Haldane Avenue, Kolkata, West Bengal, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Run sold room reports, verify room status, determine discrepant rooms, prioritize...

**Additional Information** **Job Number**24207882 **Job Category**Housekeeping & Laundry **Location**JW Marriott Hotel Kolkata, 4A, J.B.S. Haldane Avenue, Kolkata, West Bengal, India, 700105 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Run sold room reports, verify room status, determine discrepant rooms, prioritize...