Customer Relation Executive

2 months ago

Borivali Mumbai Maharashtra, India Banagalore strategic solutions Full time

Job Description:

- Responsible for proper counter display of jewellery.
- Responsible for supervising activities of counter sales.
- Sells products by establishing contacts by developing relationships with the prospects and

recommending solutions.
- Maintaining quality service by enforcing organization standards.
- Contribute to team efforts by accomplishing the counter targets as set by the organization.
- Achieve the showroom sales and operating expenses targets while maintaining focus on quality

of customer service in showrooms.
- Coordinate with merchandizing team to ensure the supply of merchandise to showroom as per

the demand.
- Deliver showroom sales and operating expenses targets on a daily, weekly, monthly, quarterly

and annual basis.
- Responsible for high level of customer service and customer delight.
- Responsible for creating right shopping ambience in the showrooms.
- Adhere to reverse logistics (for old gold) guidelines as per the defined SOPs.
- Support in execution of any activities aimed at increasing sales.
- Execute processes to minimize losses due to shop lifting or pilferage.
- Ensure adherence to the showrooms standard operating procedures to drive efficiency and

utilize communication channels to provide upward feedback from time to time.
- Follow all showroom operations SOPs and work towards continuous improvement of the same.
- Responsible for all point of sales activities in the showroom which includes - sales transactions,

tracking customer orders and payments, registering sale and maintaining inventory updates,

providing service, handling old gold and after sales service, gathering consumer data for

feedback.
- Responsible for inventory management process in the showroom.
- Shall adhere to the standards established in terms of grooming, attendance and punctuality.
- Maintaining professional and technical knowledge of products by attending product trainings

and workshops.
- Act as a mentor and guide for counter sales executives.

**Job Types**: Full-time, Permanent

**Salary**: ₹9,889.11 - ₹33,707.21 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- Borivali, Mumbai, Maharashtra (required)

Ability to Relocate:

- Borivali, Mumbai, Maharashtra: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 9108368928

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