Customer Service Agent

2 weeks ago

Delhi Delhi, India BETTER THINGS Full time

**JOB TITLE: CUSTOMER OPERATIONS ASSOCIATE - COD CONFIRMATION, NDR MANAGEMENT, ESCALATION HANDLING,CUSTOMER RELATIONSHIP MANAGEMENT AND SHIPPING LABELS GENERATION.**

Company Overview:
TRENDIZE is a dynamic and customer-centric brand that strives to provide an exceptional shopping experience to our customers. We are currently seeking a dedicated and detail-oriented individual to join our team as a Customer Operations Associate. In this role, you will play a crucial part in ensuring smooth COD confirmation calls, efficient management of non-delivery reports (NDRs), handling escalations with courier aggregators, and maintaining positive customer relationships.

**Responsibilities**:
COD Confirmation Calls:

- Conduct timely and accurate confirmation calls for Cash on Delivery (COD) orders.
- Ensure a positive and seamless experience for customers during COD confirmation interactions.
- Address customer inquiries and concerns related to COD transactions.NDR Management:
Analyze and manage non-delivery reports (NDRs) to identify and resolve delivery issues promptly.
- Collaborate with logistics teams to implement improvements in delivery processes.
- Communicate effectively with customers to provide updates and resolutions for non-delivery situations.Handling Escalations with Courier Aggregators:

- Act as a liaison between Trendize and courier aggregators to address and resolve escalated delivery issues.
- Collaborate with external partners to ensure timely and satisfactory resolutions for escalated cases.
- Maintain a professional and positive relationship with courier aggregators to enhance overall delivery performance.Customer Relationship Management:

- Build and maintain strong relationships with customers through effective communication.
- Handle customer escalations with empathy and professionalism, ensuring timely resolution.
- Proactively address customer feedback and collaborate with internal teams to implement improvements.

**Qualifications**:

- Previous experience in customer service, COD confirmation, NDR management, and escalation handling is preferred.
- Excellent communication skills, both written and verbal.
- Strong attention to detail and problem-solving abilities.
- Ability to work in a fast-paced environment and meet deadlines.
- Team player with the capacity to collaborate effectively acrossdepartments.
- Familiarity with e-commerce operations and courier logistics is a plus.**Benefits**:

- Competitive salary and performance-based incentives.
- Opportunities for career growth and professional development.
- Health and wellness benefits.

COD Confirmation Calls:
Communication Skills:

- Can you describe your approach to communicating with customers during COD confirmation calls?
- How do you ensure clarity and professionalism when confirming orders, including items, addresses, and order amounts?Attention to Detail:

- Why is attention to detail crucial in the COD confirmation process, and how do you ensure accuracy in recording order information?
- Can you share an example of a situation where your attention to detail prevented a potential issue in the COD confirmation process?Customer Interaction:

- How do you handle situations where customers have questions or concerns during COD confirmation calls?
- What steps would you take if a customer disputes the order details during the confirmation process?Problem-solving:

- Describe a time when you encountered a challenge or discrepancy in confirming a COD order. How did you handle it?
- How do you approach resolving issues or discrepancies between customer expectations and the information available for COD confirmation?

Time Management:

- COD confirmation calls often require efficiency. How do you manage your time to ensure that confirmations are done promptly without compromising accuracy?
- Can you provide an example of a time when you had to handle a high volume of COD confirmation calls within a tight timeframe?NDR Management:Analytical Skills:

- How do you analyze Non-Delivery Reports (NDRs) to identify patterns or trends in delivery issues?
- Can you describe a situation where your analysis of NDRs led to an improvement in the resolution process?Customer Communication in NDRs:

- When dealing with customers regarding non-deliveries, how do you approach the communication to provide updates and resolutions?
- What strategies do you use to manage potentially difficult or upset customers when addressing NDR issues?Collaboration with Logistics Teams:

- How do you collaborate with logistics teams to ensure effective resolution of NDRs?
- Can you share an experience where your collaboration with logistics teams positively impacted NDR resolution times?Process Improvement:

- How do you contribute to improving the efficiency of NDR management processes?

**Salary**: ₹10,000.00 - ₹14,000.00 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
-

  • French Customer Support Agent –

    3 weeks ago

    Delhi, India Language Recruiters Full time

    Job DescriptionJoin a leading gaming operator in Cape Town as a Sportsbook Call Centre Agent!This dynamic team is seeking an enthusiastic French Customer Support (Sportsbook) Agent to deliver high-quality telephone and e-mail service to customers engaging in online sports betting. If this role resonates with you, read on!Key Responsibilities as theFrench...

  • Customer Support Agent

    4 weeks ago

    Delhi, India Figureout Enterprises Full time

    **Responsibilities**: Provide accurate and comprehensive information to customers to help them resolve their inquiries and issues. Troubleshoot technical issues with customers and work collaboratively with other departments to provide effective solutions. Keep accurate records of customer interactions and transactions using our customer service...

  • Airport Services Agent

    1 week ago

    delhi, India Qatar Duty Free Full time

    We are currently recruiting for Airport Services Agent in Delhi, India As an Airport Services Agent, you will support the operation by providing five-star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies and...

  • Customer Service Agent

    5 days ago

    Delhi, India J E CONSULTANCY & PLACEMENT SERVICES (OPC) PVT. LTD Full time

    Take ownership of customer issues.... - Troubleshoot problems and drive resolutions.... - Escalate unresolved issues to relevant internal teams.... - Collect prompt and accurate customer feedback.... - Document knowledge as solution articles.... - Master the use of a help desk software. **Salary**: ₹15,000.00 - ₹18,000.00 per month Schedule: - Day...

  • Custom House Agent

    5 days ago

    Delhi, India mittalic non ferrous Full time

    **act as an agent for transaction of any business relating to the entry or departure of conveyances or the import or export of goods at a customs station**. CHAs maintain detailed, itemized and up-to-date accounts. **Salary**: ₹10,650.73 - ₹28,000.00 per month **Benefits**: - Cell phone reimbursement - Internet reimbursement Shift: - Day...

  • Customer Care Agent

    4 weeks ago

    Naraina Ind. Area, Delhi, Delhi, India Web Inforce Full time

    As a Female Customer Care Agent, you will be the frontline representative of our company, responsible for delivering exceptional customer service and ensuring a positive customer experience. You will be the point of contact for customers, addressing inquiries, resolving issues, and providing information about our products or services. The role requires...

  • Telesales Agent

    4 weeks ago

    Delhi, Delhi, India Influennz Clinic Full time

    **Job Overview**: We are currently seeking a skilled and motivated Telesales Agent to join our team. As a Telesales Agent, you will be responsible for promoting our clinic's services and products over the phone. Your primary objective will be to generate leads, schedule appointments, and achieve sales targets. This role offers a competitive salary along with...

  • Direct Selling Agent

    1 week ago

    Delhi, India MAGAS Full time

    Company DescriptionWelcome to MAGAS, the premier platform connecting professionals with real businesses worldwide. Our unique Professional Services Platform integrates human expertise with cutting-edge technology, prioritizing tangible results over mere dialogue. With global copyrights to "Service Media Platforms," we lead the industry, providing...

  • Customer Service Specialist

    2 days ago

    delhi, India Wellborn Technologies Full time

    Job Title: Subject Matter Expert (SME) - Global Command CenterJob Summary:The resource will be responsible for monitoring real-time call traffic across multiple call centers, identifying call trends, and making callouts on the call routing and staffing to optimize performance. They will work closely with the Global Command Center Supervisor and call center...

  • Inbound Customer Service Agent

    4 weeks ago

    Naraina, Delhi, Delhi, India Web Inforce Full time

    **Key Responsibilities**: Provide accurate information about products, services, and company policies. Assist customers in placing orders, tracking shipments, and processing returns or exchanges. **Issue Resolution**:Identify and assess customer needs to effectively resolve issues and concerns. Utilize problem-solving skills to address customer complaints...

  • Ramp Service Agent

    4 weeks ago

    Delhi, India flying jet stream aviation Full time

    Guiding aircraft to and from gates and backing them up for take-off. - Parking arriving and departing aircraft. - Placing chocks and cones around aircraft. - Loading and unloading arriving and departing aircraft cargo, baggage, and mail onto carts and/or dollies. - Providing special handling of baggage, cargo, and mail, as required. - Collecting, loading,...

  • Reservations Ticketing Agent

    3 weeks ago

    delhi, India A.A International Travels Full time

    Company DescriptionOur travel booking company, based in Mumbai, India, has over 100 years of combined experience in the industry and caters to both corporate and leisure travelers. We offer a wide range of services, including corporate travel bookings, leisure travel bookings, visa and passport assistance, and 24/7 customer support. Our team of experienced...

  • QA - Customer Service

    21 hours ago

    delhi, India Live Connections Full time

    Designation : Quality Analyst (BPO)Location :HyderabadWorking Days - 5 DaysWorking Hours - 1:00AM to 10:00AMExp :: 3yrs into customer service(International) and 2yrs QA experience is mustWork timing: 1am to 10amProcess:: Voice/ Non- Voice/ Chat/ EmailWork from officeCTC: 4.5lpa to 5lpaNP: Immediate joinerRole & responsibilities :Conduct regular evaluations...

  • Telesales Agent

    4 weeks ago

    Dwarka, Delhi, Delhi, India UNITEDTECHNOVISION IT & BPO SERVICES PRIVATE LIMITED Full time

    **Job Title: Telesales Agent** **Education**: Graduates or above - **Experience Required**:1 to 5 years in relevant industry **(must know HINDI, ENGLISH, preferred any REGIONAL LANGUAGE - TELEGU/ MALAYALAM/ KANNADA/BENGALI/ASSAMESE)** **Salary**: 20,000 INR - 35,000 INR (plus incentives) **Location**: sector 15, dwarka, delhi **Roles and...

  • Field Sales Agent

    4 weeks ago

    Delhi, India Custprint Full time

    **Job Title: Field Sales Agent** **Location: Delhi Company: Custprint** **Company Overview** Custprint is a fast-growing apparel brand that specializes in custom printed shirts, t-shirts, hoodies, collar tees among others. We offer a wide range of products to our customers, ranging from promotional merchandise to personalized gifts. Custprint is seeking...

  • Direct Selling Agent

    1 week ago

    new delhi, India MAGAS Full time

    Company DescriptionWelcome to MAGAS, the premier platform connecting professionals with real businesses worldwide. Our unique Professional Services Platform integrates human expertise with cutting-edge technology, prioritizing tangible results over mere dialogue. With global copyrights to "Service Media Platforms," we lead the industry, providing...

  • Fcl Export Customer Service Executive

    4 weeks ago

    Delhi, Delhi, India VAS INDIA CONSULTING Full time

    Greeting from VAS INDIA CONSULTING!!! We are hiring FCL Export Customer Service Executive Location: Delhi Salary : 3 Lakhs PA Coordinating with local customers for cargo and maintaining the LCL/FCL shipment sheets with respect to stuffing, Sailing, and delivery of cargo. - Updating correct entries in the system with respect to rates, internal notes, and...

  • Lounge Agent

    4 weeks ago

    Delhi, India BIRD EXECUJET AIRPORT SERVICES Full time

    ü Render personal service to VVIP passengers/guests in the FBO. - Be a responsible part of pantry control and ordering of pantry items - Work closely with Customer Service Agent/Supervisor to ensure an efficient and professional service is delivered within the lounge area. - Facilitate comfort of passengers/guests and create harmonious atmosphere. - Greet...

  • Telesales Agent

    4 weeks ago

    Chhattarpur, Delhi, Delhi, India GOEL MARBLE HOUSE Full time

    **Profile**:Tele sales Agent **Requirements**: - Customer relationship management for repeated sales. - Arranging business development meetings with prospective clients. - Conduct research to identify new markets and customer needs. - Provide trustworthy feedback and after-sales support. - Should be comfortable to visit the sites and meet with the clients...

  • Telecalling Agent

    4 weeks ago

    Dwarka, Delhi, Delhi, India WorkStrive Technologies Pvt Ltd. Full time

    **Job Title: Telecalling Agent** **Education**:Graduates or above **Experience Required**: Junior : 1 to 2 years in relevant industry **(MUST KNOW HINDI, ENGLISH)** Senior : 3 to 4 years in relevant industry **(MUST KNOW HINDI, ENGLISH AND ANY ONE LANGUAGE FROM - TAMIL/MALAYALAM/KANNADA)** **Salary**: Junior : 20,000 INR - 25,000 INR (plus incentives) ||...