QA - Customer Service

4 weeks ago


delhi, India Live Connections Full time
Designation : Quality Analyst (BPO)
Location :Hyderabad
Working Days - 5 Days
Working Hours - 1:00AM to 10:00AM
Exp :: 3yrs into customer service(International) and 2yrs QA experience is must
Work timing: 1am to 10am
Process:: Voice/ Non- Voice/ Chat/ Email
Work from office
CTC: 4.5lpa to 5lpa
NP: Immediate joiner
Role & responsibilities :
Conduct regular evaluations including calls, chats, emails, social media etc. to assess adherence to quality standards, customer service protocols, and regulatory requirements.
Provide constructive feedback to agents based on evaluation results to enhance performance and customer satisfaction.
Generate comprehensive reports and dashboards to track quality metrics, performance trends, and improvement initiatives.
Participate in calibration sessions and team meetings to ensure consistency and alignment in Quality assessment processes.
Conduct Deep-dive analysis and share training needs based on the evaluations and analysis.
Stay updated on industry trends, emerging technologies, and best practices.
Preferred candidate profile :
Graduation is mandatory
2+ Year Experience as a Quality Auditor
3+ Years experience in BPO(International)
Excellent Communication skills
Proficiency in using quality monitoring tools and Microsoft Office Suite
If the role is matching your skills please share your resume at
  • Service Now QAs

    2 weeks ago


    Delhi, India Arpita Ghosh. Full time

    Hello Folks, We are hiring for Service now QAs, who has experience in service now and QA both. Experience - 3 to 5 yrs. NP- Immediate joiners. Budget: - 16 LPA Timing - (IST shift timings), Location - Remote **Job Types**: Full-time, Regular / Permanent **Salary**: ₹600,000.00 - ₹1,600,000.00 per year **Benefits**: - Work from...

  • QA Magento

    4 weeks ago


    Delhi, India Navabrind IT Solutions Pvt Ltd Full time

    Company DescriptionNavabrind IT Solutions Pvt Ltd is an e-commerce software solutions provider based in Bengaluru. We specialize in Headless commerce, PWA, B2B Marketplace, Omnichannel, and Cloud Services. Our services cater to various industries including Retail, Logistics, Education, Manufacturing, and Healthcare. We offer expertise in consulting,...

  • QA

    4 days ago


    Delhi, Delhi, India Dignitas Digital Full time

    **Location - New Delhi**: **QA Duties and Responsibilities** - Manage initiatives design to promote and support continuous QA process improvements and other process development activities. - Generate manual and automate test procedures (test cases) during informal and formal stages of SDLC. - Experience with XML and web services/SOA/SOAP and relate testing...

  • Magento QA

    2 weeks ago


    delhi, India Tech Mahindra Full time

    Hello,we are looking for Magento QAExperience : 4+yearsLocation : BangaloreNotice period : Immediate -30DaysMagento QA:3+ years of Magento eCommerce experience3+ years of professional services or client-facing experience3+ years of experience with software testingBachelor’s degree or equivalent in engineering, communications, business or information...


  • Delhi, India Looper Development Services Private Limited Full time

    A trainer is the one who trains, coaches, and develops skills amongst the new associates & poor performers, to improve their product knowledge, andperformance and achieve higher customer satisfaction. Trainer is expected to maintain expert status in single/multiple lines of business, and will regularly do so by handling routine customer interactions in...

  • Content Editor

    5 days ago


    Delhi, India Adaan Digital Solutions Full time

    Are you young, dynamic and great at what you do? Well, we are hiring!If you believe in challenging your limits to produce exceptional work, we offer boundless, long-term career opportunities and a great work environment. Content Editor / QA **Designation: Content Editor / QA** We are looking for dynamic individuals with a flair for writing and a keen...

  • Salesforce QA

    1 week ago


    Delhi, India Iron Systems Full time

    **Date Posted**: - 5/10/2023 **Job Function**: - Software Development **Location**: - delhi DL - IND **Offered Salary**: - Competitive Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years, customers...

  • QA Engineer

    21 hours ago


    Delhi, India Harmonic Full time

    DescriptionQA EngineerWho are we?Harmonic is the industry leading solution for the transformation for video, cable and media companies, with smarter, faster, and simpler video streaming and broadband services. We are at the forefront of industry innovations, with simplified streaming using the cloud or software as a service, or next-generation gigabit...


  • Mahipalpur, Delhi, Delhi, India First Choice Consultant Service Full time

    Customer Service Executive (Sea Import) **Salary**: 20,000 to 35,000 Location: Mahipalpur, New Delhi Company: Logistics Company Experience: 3 to 5 Years - Preparation of Import Checklist - Co-ordination with the Shipping Lines for getting the IGM details, Vessel Schedule & DO charges - Co-ordination with the Operations officers Co-ordination with the...

  • Servicenow QA

    2 months ago


    Delhi, India Iron Systems Full time

    **Date Posted**: - 3/30/2023 **Job Function**: - Software Development **Location**: - delhi DL - IND **Offered Salary**: - Competitive Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years, customer...

  • QA Manager

    3 weeks ago


    Delhi, India Aspire Full time

    Aspire is the leading all-in-one finance operating system for growing businesses in APAC. We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups and MSME to realise their full potential.Founded in 2018, Aspire has raised overUSD 300M+across equity and debt from world-class investors. In...


  • Delhi, India Siegwerk Full time

    Siegwerk is one of the world’s leading suppliers of Printing Inks and sustainable packaging solutions. Right now, we are looking for a "Sr. Executive/Executive- Customer Support and Services" to join us in Gujarat location .This is an outstanding opportunity to make your mark with a genuine global leader in its field. We can offer you...


  • Delhi, India Siegwerk Full time

    Siegwerk is one of the world’s leading suppliers of Printing Inks and sustainable packaging solutions. Right now, we are looking for a "Sr. Executive/Executive- Customer Support and Services" to join us in Gujarat location .This is an outstanding opportunity to make your mark with a genuine global leader in its field. We can offer you...

  • QA Manual Tester

    1 month ago


    Delhi, India Xotiv Technologies Full time

    **Company Introduction**: Xotiv Technologies is all about Passion, Excellence, Innovation and Flexibility in the software development services and solutions. We offer world-class service across all the niche segments to all clients across the globe with traditional or agile methodologies enabling the complete service that includes IT consulting, testing,...

  • QA Engineer

    27 minutes ago


    Delhi, India Sortly Full time

    Experience:5+ yearsLocation:Remote'We are not working with staffing agencies or academies to fill this position. Please do not call or contact us regarding this. Messages from such entities will not receive a response'ABOUT SORTLYSortly is a simple, multi-device inventory management solution. Our visual & intuitive approach to inventory enables thousands of...

  • Head QA QC

    3 weeks ago


    new delhi, India Rubamin Pvt. Limited Full time

    Job DescriptionJob PurposeThe position is responsible to meet end to end requiremts of Quality Dept.(QA/QC), which includes activities from planning to controlling, new method development, system updation to ensure quality check of Process Raw Material, ‘inprocess’ material and Finished Products of the unit and thereby meet customer and organizational...

  • Customer Service

    2 weeks ago


    Delhi, Delhi, India Hirex Full time

    **Customer Service Responsibilities list**: - Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right...

  • Customer Service

    3 days ago


    Delhi, Delhi, India Hirex Full time

    **Customer Service Executive Requirements** - A bachelor’s degree in administration or a related field. - A minimum of **1+** years of experience as a customer service representative. - Superior written and oral communication skills. - Leadership skills to guide and improve a team. - Data entry and basic computer skills. - Knowledge about customer...

  • QA Automation

    26 minutes ago


    Delhi, India Overture Rede Private Limited Full time

    Job DescriptionLocation : BangaloreExp: 4+yrsMandatory Skills -QA Automation, Java , Selenium , API Testing , Rest Assured , Mobile automation and Ecommerce domain is a must QA Automation - Total 4 years in Java selenium is must Experience in API Testing and Mobile Automation is must Experience in Ecommerce domain is mustRequirementsProfessional & Technical...


  • delhi, India Revature Full time

    Job Title : QA Automation EngineerWe are looking for a highly experienced Senior QA Automation Engineer with over 7+ years of experience in the field. The ideal candidate will have strong expertise in JavaScript and a proven track record with automation testing tools like WebDriver IO, Protractor, and Playwright. Experience in testing API-driven...