Inbound Customer Service Agent

1 month ago

Naraina Delhi Delhi, India Web Inforce Full time

**Key Responsibilities**:
Provide accurate information about products, services, and company policies.
Assist customers in placing orders, tracking shipments, and processing returns or exchanges.

**Issue Resolution**:Identify and assess customer needs to effectively resolve issues and concerns.
Utilize problem-solving skills to address customer complaints and find satisfactory resolutions.
Collaborate with other departments to escalate and follow up on complex issues.

**Product Knowledge**:Maintain a thorough understanding of the company's products and services.
Stay informed about product updates, promotions, and relevant industry trends.

**Documentation**:Record and maintain detailed and accurate customer interaction records in the company's CRM system.
Document customer feedback and share insights with the relevant teams to contribute to continuous improvement.

**Communication**:Communicate effectively with customers using clear and concise language.
Provide information on promotions, discounts, and additional services to enhance the customer experience.

**Adherence to Policies**:Ensure compliance with company policies and procedures.
Follow established protocols for issue resolution and escalate matters when necessary.

**Qualifications**:

- High school diploma or equivalent; college degree preferred.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and the ability to handle challenging situations with professionalism.
- Familiarity with CRM systems and customer service software is a plus.
- Ability to multitask, prioritize, and manage time effectively.

**Attributes**:

- Customer-focused with a passion for delivering exceptional service.
- Patient and empathetic with the ability to understand customer needs.
- Detail-oriented and organized.
- Adaptable and open to learning about new products and services.
- Team player with excellent collaboration skills.

**Salary**: ₹12,000.00 - ₹16,000.00 per month

**Benefits**:

- Internet reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Naraina, Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)

**Speak with the employer**
+91 7703987136

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