Technology Support Officer
1 month ago
Published 2023-06-15
This position will primarily focus on management and operations of our ed tech platform.
**Roles and Responsibilities**:
- Coordinate with the technical support team for bug tracking
- Report bugs and feature updates with technical vendors
- Help with training of the app to the end users.
- Diagnose configurations and issues
- Create documentation for relevant processes
- Manage communication on issues with the internal engineering and product team
**Required Experience**:
- 2+ years of managing softwares from a technical support perspective.
- Familiarity with Learning Management Systems
- Exposure to basic computer hardware and software
- Must be comfortable and confident in communication issue resolution and solutions with end users.
- Great communication skills and understanding of end user needs.
- Ability and willingness to learn new technologies as needed and provide excellent general customer service at all times.
- Knowledge of Raspberry Pi is desirable.
**We are looking for people who**:
- Are passionate about working to solve challenges in education and employability domain
**Contact**:
-
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