Customer Support Executive

1 month ago


Mumbai Maharashtra, India John Meridian Full time

Role - Customer Support Exceutive / Internship

Roles and Responsibilities:

- Maintaining a positive and professional attitude towards our customers at any given time and via all communication channels.
- Knowing our product, processes and policies thoroughly so that high quality responses can be provided to customers.
- Responsible for making outbound calls daily to customers for customer engagement activities such as: feedback gathering, reviews, surveys and contributing to sustainable relationships and trust building with our customers.
- Acknowledging, communicating and resolving customer queries/ grievances through all channels and within specified time limits.
- Bridge the gap between customers and our internal stakeholders for timely and effective resolution.
- Responsible for post-sales engagement with customers including follow-up on payment collection, customer access, account setup, etc.
- Support management in maintaining records/ data of all customer interactions, including preparation of MIS reports/ dashboards on a timely basis.

Required Skills and Qualifications:

- Any Bachelor’s degree (or equivalent).
- Minimum 1.5 to 3 years of experience in any customer centric role.
- Customer orientation and ability to adapt/respond to different types of customers.
- Ability to handle customer calls/ queries/ grievances.
- Excellent interpersonal and communication skills both written and verbal.
- Familiarity with CRM systems will be a plus.
- Experience in MIS/ dashboard preparation.

**Job Types**: Full-time, Permanent, Fresher, Internship
Contract length: 6 months

Pay: ₹10,653.02 - ₹29,608.43 per month

Schedule:

- Day shift

Work Location: In person



  • Mumbai, Maharashtra, India MEDDIRECT Full time

    Company Description MedDirect Services Private Limited belongs to Health Care and Medical Industry. It is a BPO company that offers multi-lingual support, cold chain logistics around the globe, and consultation services to businesses. Our company is committed to providing superior services to our clients, and we are constantly innovating and improving what...


  • Mumbai, Maharashtra, India The Sleep Company Full time

    **We Are Hiring for Customer Support Executive in The Sleep Company** **About Company**: Position**:Customer Support Executive ( Voice )** Location **:Jogeshwari,Mumbai** Shift Time **:9:30 AM to 6:30 PM** **10: 00 AM to 7:00 PM** Holiday: **One Rotational Off between Monday To Friday** **Saturday and Sunday Fixed Working** **Requirement**: - HSC or...


  • Malad, Mumbai, Maharashtra, India Business Zilla Full time

    Customer Support Executive Urgent hiring for Customer Support Executive **Job Overview**:As a customer support executive you will have to handle inbound and outbound calls of customer or clients. Identify the need of customer, and sell the given product/service. **Qualification**: - Higher Secondary. - Must have outbound and inbound sales experience. -...


  • Malad, Mumbai, Maharashtra, India Xpertalk Infotech Full time

    As a **Customer Support Executive**, you will be responsible for handling customer inquiries, and complaints. **Key Responsibilities-** - Troubleshoot customer issues and provide solutions in a timely manner - Maintain accurate records of customer interactions and transactions - Meet or exceed established customer satisfaction goals **Requirements-** -...


  • Chandivali, Mumbai, Maharashtra, India Shiksit Full time

    We are looking for customer support executive (minimum 6 month of experience) - **Title: Customer Support Executive**_ Location: Chandevali **Salary: 21000-23000 per month+ pf+esi** Timing: 8am-8pm anytime between with a rotational week off - We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support...


  • Mumbai, Maharashtra, India Datrax Services Pvt Ltd Full time

    **Job Title**: Customer Support Executive For International Process **Location**: Malad/Andheri, Mumbai **Experience**: Minimum One year **Working Hours**: Monday to Friday, 5:30 pm to 2:30 am **Industry**: Any **Key Responsibilities**: Customer Service and Retention: Execute cross-selling strategies to enhance customer satisfaction and contribute to...


  • Mumbai, Maharashtra, India Srivis India Private limited Full time

    Urgent Requirement **Customer Support Officer Customer Support Customer Care Customer Services Customer Service Executive Voice & Non Voice Process Work from office** Skills Should have excellent communication skills - English Excellent verbal and written communication skills Ability to work effectively in a team environment Pleasant, professional, and...


  • Prabhadevi, Mumbai, Maharashtra, India EDGE ON MANPOWER LLP Full time

    **Job Duties and Responsibilities of Client Service Executive** Looking for a customer support executive having an excellent Communication and Management Skills and who are dedicated to learn new things in Operations department and Supporting the Company for better Client Satisfaction. **Role & Responsibility**: Customer Interaction: Assist customers in...


  • Prabhadevi, Mumbai, Maharashtra, India EDGE ON MANPOWER LLP Full time

    **Job Duties and Responsibilities of Client Service Executive** Looking for a customer support executive having an excellent Communication and Management Skills and who are dedicated to learn new things in Operations department and Supporting the Company for better Client Satisfaction. **Role & Responsibility**: Customer Interaction: Assist customers in...


  • Navi Mumbai, Maharashtra, India timesjobs Full time

    JOB DETAILSResponding to enquiries of all the customers in the most efficient manner Regular updates and follow up with clients / liners /shipping lines & other service providersFUNCTIONAL AREAcustomer support executive, logistics, freight forwarding, logistics executive, customer care executive, customer support executive jobs in mumbai, customer support...


  • Mumbai, India Kanishka Software Pvt Ltd Full time

    We are looking for a Support Executive to join our team. **Location: Colaba** **Note: This is **on-site**/ work from office job** **Fresher** **Support Executive Responsibilities**: - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and...


  • Andheri, Mumbai, Maharashtra, India PromoDome Digital LLP Full time

    We are hiring for customer support executive with an experience of 1 to 2years. Location-Andheri East ( Mumbai). JD: - 1. Must be a corporate writing 2. Good Communication English preferred Language 3. Customer service representative 4. Must be comfortable with Night shift (Remote) REQUIRED SKILLS: - 1. 9hrs Shift 2. Night shift 3. Mid level/Entry level...


  • Mumbai, India Acyuta Technologies Pvt Ltd Full time

    We are seeking a dynamic and highly motivated Customer Support Executive to join our team. As a Customer Support Executive, you will be responsible for providing outstanding customer service and technical support to our customers. You will be a key member of our team, working to ensure that customers have a positive and enjoyable experience with our products...


  • Mumbai, India EKTA LOGISTIC SOLUTIONS Full time

    As a Customer Support Executive at our logistics company, you will be responsible for providing exceptional customer service and support to our clients. You will serve as the primary point of contact for customer inquiries, complaints, and requests, ensuring that all concerns are addressed promptly and effectively. This role requires excellent communication...


  • Andheri, Mumbai, Maharashtra, India Promodome digital LLP Full time

    We are looking for a Customer Support Executive with an experience of 1 to 2 years. Location - Andheri E (Mumbai). JD: - 1. Must be a corporate writing 2. Good Communication English preferred Language 3. Customer service representative 4. Must be comfortable with Night shift (Remote) REQUIRED SKILLS: - 1. 9hrs Shift 2. Night shift 3. Mid level/Entry...


  • Mumbai, India Xperteez Technology Pvt. Ltd. Full time

    Below are the details: CTC For Customer Support Executive: - 18,000 to 23,000 Gross + Incentives CTC For Chat Support Executive: - 18,000 to 22,000 Gross The Requirements for this role is: Good Communication in English Graduate HSC + Experience Reside In Near by Location of Malad Preference 5.Experience + HSC or Graduate Fresher will do **Salary**:...


  • Andheri, Mumbai, Maharashtra, India Trustwell Management Services Private Limited Full time

    Looking for customer support executives for our office at Kanakia Wall Street, Andheri East to conduct tele-calling programme. The job is to provide information over the phone, hence no sales or target pressure. Knowledge of fluent English is must. Any other languages known apart from Hindi & English adds as an added advantage. **Job Types**: Full-time,...


  • Mumbai, Maharashtra, India Avi Infotech LLP Full time

    **Overview**: A Customer Support Executive plays a pivotal role in ensuring customer satisfaction and loyalty by addressing inquiries, resgistering issues, and providing excellent service. This position involves effective communication, problem-solving skills, and a customer-centric approach. **Responsibilities**: - **Customer Interaction**: - Provide...


  • Mumbai, India AscenWork Technologies Private Limited Full time

    **Job Overview** Our Customer Service department is looking for a passionate and experienced individual to join us as a Customer Support Executive. Your main goal for this role will be to provide excellent customer satisfaction to the customers. As a Customer Support Executive, you will be responsible for contacting customers and responding to their...


  • Mumbai, India AscenWork Technologies Private Limited Full time

    **Job Overview** Our Customer Service department is looking for a passionate and experienced individual to join us as a Customer Support Executive. Your main goal for this role will be to provide excellent customer satisfaction to the customers. As a Customer Support Executive, you will be responsible for contacting customers and responding to their...