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Voice Process Executive

4 weeks ago

Bengaluru Karnataka, India Eureka Outsourcing Solutions Pvt Ltd Full time

Voice process Executive

Language: Kannada/ Malayalam

Experience: 0-1 year

Fresher welcome

Voice Process Executive Responsibilities:

- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Planning the training and standardization of service delivery.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.

**Requirements**:

- Higher secondary or bachelor’s degree.
- Languages-Malayalam/Kannada With Average English
- Excellent interpersonal and written and oral communication skills.
- Computer skills.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person