Product Support Executive

1 month ago


Hyderabad, India Gravity Cybertech Private Limited Full time

**Experience**:1-5 Years

**Location**: Hyderabad

**Notice Period**: immediate Joiners or 7 days of NP

**Shifts**: Rotational Shifts (No Transport Facility)

**Summary**:
Responsible for helping clients use our app and triage issues faced by them. Assists with approvals, complaints, orders, errors, accounts, billing, cancelation, refunds, and other queries. Must be willing to work in a 24/7 on-call rotation.

**Responsibilities**:

- Informs clients by explaining product; answering questions; providing information.
- To ensure that all customers have the best possible experience of our product.
- To be a pro-active member of the customer support team and support all calls.
- In addition to the above main responsibilities, the customer support Executive will be required to undertake any other task, deemed to be appropriate to the job role.
- Interact with the customers and communicate details around the company and app as and when required.

**Required Skills**:

- 1-5 years of experience in **call center** and **customer support**.
- **International customer support** of inbound experience preferred.
- Excellent written and verbal communication is required together with good interpersonal skills.

**Benefits**:

- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Rotational shift

Application Question(s):

- How many years of international calling experience do you have?

**Experience**:

- total service: 1 year (preferred)
- Customer support: 1 year (preferred)

**Speak with the employer**
+91 7674999027



  • Hyderabad, India Gravity Cybertech Private Limited Full time

    **Experience**:1-5 Years **Location**: Hyderabad **Notice Period**: immediate Joiners or 7 days of NP **Shifts**: Rotational Shifts (No Transport Facility) **Summary**: Responsible for helping clients use our app and triage issues faced by them. Assists with approvals, complaints, orders, errors, accounts, billing, cancelation, refunds, and other...

  • Product Analyst

    2 months ago


    Hyderabad, India Inspire Brands Hyderabad Support Center Full time

    About Inspire:Inspire Brands is a multi-brand restaurant company whose current portfolio includes nearly 32,000 Arbys, Baskin-Robbins, Buffalo Wild Wings, Dunkin, Jimmy Johns, and SONIC Drive-In locations worldwide. The company was founded in 2018 and is headquartered in Atlanta, Georgia.About Inspire Brands Hyderabad Support Center:Inspire fosters a culture...

  • Product Analyst

    1 month ago


    Hyderabad, India Inspire Brands Hyderabad Support Center Full time

    About Inspire:Inspire Brands is a multi-brand restaurant company whose current portfolio includes nearly 32,000 Arbys, Baskin-Robbins, Buffalo Wild Wings, Dunkin, Jimmy Johns, and SONIC Drive-In locations worldwide. The company was founded in 2018 and is headquartered in Atlanta, Georgia.About Inspire Brands Hyderabad Support Center:Inspire fosters a culture...

  • Product Analyst

    2 months ago


    Hyderabad, India Inspire Brands Hyderabad Support Center Full time

    About Inspire: Inspire Brands is a multi-brand restaurant company whose current portfolio includes nearly 32,000 Arbys, Baskin-Robbins, Buffalo Wild Wings, Dunkin, Jimmy Johns, and SONIC Drive-In locations worldwide. The company was founded in 2018 and is headquartered in Atlanta, Georgia. About Inspire Brands Hyderabad Support Center: Inspire fosters a...


  • Hyderabad, India Oorwin India Pvt Ltd Full time

    Job role – Product Support Executive-US ShiftPositions – 3Location – HyderabadResponsibilitiesManaging a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and procedures.Planning the training and standardization of service...


  • hyderabad, India Oorwin India Pvt Ltd Full time

    Job role – Product Support Executive-US ShiftPositions – 3Location – Hyderabad  Responsibilities Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service...

  • Product Analyst

    2 months ago


    Hyderabad, India Inspire Brands Hyderabad Support Center Full time

    About Inspire:Inspire Brands is a multi-brand restaurant company whose current portfolio includes nearly 32,000 Arbys, Baskin-Robbins, Buffalo Wild Wings, Dunkin, Jimmy Johns, and SONIC Drive-In locations worldwide. The company was founded in 2018 and is headquartered in Atlanta, Georgia.About Inspire Brands Hyderabad Support Center:Inspire fosters a culture...

  • Product Analyst

    1 month ago


    Hyderabad, India Inspire Brands Hyderabad Support Center Full time

    About Inspire:Inspire Brands is a multi-brand restaurant company whose current portfolio includes nearly 32,000 Arbys, Baskin-Robbins, Buffalo Wild Wings, Dunkin, Jimmy Johns, and SONIC Drive-In locations worldwide. The company was founded in 2018 and is headquartered in Atlanta, Georgia.About Inspire Brands Hyderabad Support Center:Inspire fosters a culture...

  • Product Analyst

    2 months ago


    Hyderabad, India Inspire Brands Hyderabad Support Center Full time

    About Inspire: Inspire Brands is a multi-brand restaurant company whose current portfolio includes nearly 32,000 Arbys, Baskin-Robbins, Buffalo Wild Wings, Dunkin, Jimmy Johns, and SONIC Drive-In locations worldwide. The company was founded in 2018 and is headquartered in Atlanta, Georgia. About Inspire Brands Hyderabad Support Center: Inspire fosters a...


  • Hyderabad, India Inspire Brands Hyderabad Support Center Full time

    Technical Product ManagerPOSITION PURPOSE:Subject-matter expert to bridge the gap between the product and technical sideto large scale enterprise software and technology in support of Inspire Brands' digital platforms mobile and web channel implementing service-oriented architecture. Product Manager plays a pivotal role in owning vision, strategy, and...


  • Hyderabad, India Oorwin India Pvt Ltd Full time

    Job role Product SupportExecutiveUS Shift Positions 3 LocationHyderabad Responsibilities Managing a team of representatives offeringcustomer support. Overseeing the customerservice process. Resolving customer complaintsbrought to your attention. Creating policiesand procedures. Planning the training andstandardization of service delivery.Monitoring the...


  • Hyderabad, India Unison Consulting Pte Ltd Full time

    Managing 24/7 production support team (L1, L2) in Banking domain.Closely work with Dev teams.Managing major incidents, Coordination incident management, problem management, infra teams & Preparing Major Incident reportExperience in troubleshoot, resolve, and communicate complex incidents and deep underlying issues, Performance analysis and fine tuning of...

  • Production Support

    18 hours ago


    Hyderabad, India JTek Software Solutions Pvt Ltd Full time

    Role: Production SupportExperience: 5+Notice Period: Immediate JoinersLocation: HyderabadJob DescriptionMid-Level Production Support role with 4 to 6 years of experience in JTek Software Solutions Pvt Ltd, located in Hyderabad. This is a Full-Time position with opportunities to work on cutting-edge technologies and support critical production systems for...


  • hyderabad, India Unison Consulting Full time

    Managing 24/7 production support team (L1, L2) in Banking domainClosely work with Dev teamsManaging major incidents, Coordination incident management, problem management, infra teams & Preparing Major Incident reportExperience in troubleshoot, resolve, and communicate complex incidents and deep underlying issues, Performance analysis and fine tuning of real...


  • Hyderabad, India Unison Consulting Full time

    Managing 24/7 production support team (L1, L2) in Banking domainClosely work with Dev teamsManaging major incidents, Coordination incident management, problem management, infra teams & Preparing Major Incident reportExperience in troubleshoot, resolve, and communicate complex incidents and deep underlying issues, Performance analysis and fine tuning of real...


  • Hyderabad, India Unison Consulting Full time

    Managing 24/7 production support team (L1, L2) in Banking domainClosely work with Dev teamsManaging major incidents, Coordination incident management, problem management, infra teams & Preparing Major Incident reportExperience in troubleshoot, resolve, and communicate complex incidents and deep underlying issues, Performance analysis and fine tuning of real...

  • SRE Production Support

    2 months ago


    hyderabad, India Unison Consulting Pte Ltd Full time

    Managing 24/7 production support team (L1, L2) in Banking domain. Closely work with Dev teams. Managing major incidents, Coordination incident management, problem management, infra teams & Preparing Major Incident report Experience in troubleshoot, resolve, and communicate complex incidents and deep underlying issues, Performance analysis and fine tuning...

  • SRE Production Support

    2 months ago


    Hyderabad, India Unison Consulting Pte Ltd Full time

    Managing 24/7 production support team (L1, L2) in Banking domain. Closely work with Dev teams. Managing major incidents, Coordination incident management, problem management, infra teams & Preparing Major Incident report Experience in troubleshoot, resolve, and communicate complex incidents and deep underlying issues, Performance analysis and fine tuning of...

  • Production Support

    3 weeks ago


    Hyderabad, India JTek Software Solutions Pvt Ltd Full time

    Company : JTek Software Location : Hyderabad Technical Production Support Engineer Job Description : We are seeking a skilled and motivated Technical Production Support Engineer to join our team. As a key member of our organization, this person will play a critical role in ensuring the stability, reliability, and performance of our production systems. Their...

  • Production Support

    2 weeks ago


    Hyderabad, India JTek Software Solutions Pvt Ltd Full time

    Company : JTek SoftwareLocation : HyderabadTechnical Production Support EngineerJob Description :We are seeking a skilled and motivated Technical Production Support Engineer to join our team. As a key member of our organization, this person will play a critical role in ensuring the stability, reliability, and performance of our production systems. Their...