Network Infrastructure

2 months ago


Gurgaon, India NOKIA Full time

**Join us in creating the technology that helps the world act together**

We are a B2B technology innovation leader pioneering the future where networks meet cloud. At Nokia you will have a positive impact on people’s lives and help build the capabilities needed for a more productive, sustainable, and accessible world.

Be part of a culture built on an inclusive way of working where we are open to your ideas, you are empowered to take risks and are encouraged to be fearless in bringing your authentic self to work.

**Job Role Description**

We are looking for a Customer Relationship Executive to join our team and be the primary point of contact for our valued customers. The Customer Relationship Executive will be responsible for building and maintaining strong relationships with customers, addressing their inquiries and concerns, and ensuring overall customer satisfaction. This role requires excellent communication skills, a customer-centric mindset, and the ability to handle customer issues with empathy and professionalism.

**The team you'll be part of**

You will part of NI HWSD handling customer delivery & relationship for Critical customers like VIL/TATA/Google/Apple etc.

**Job Responsibilities & Competencies**
- Serve as the main point of contact for assigned customers, establishing and maintaining positive relationships.
- Understand customers' needs, preferences, and goals to provide personalized assistance and recommendations.
- Address customer complaints, concerns, and escalations, striving to resolve issues to the customer's satisfaction.
- Provide accurate and up-to-date information about products, services, pricing, and promotions to customers.
- Process customer orders, returns, and exchanges efficiently and accurately.
- Keep detailed records of customer interactions, transactions, comments, and complaints in the customer database.
- Collaborate with other departments, such as sales, marketing, and operations, to ensure a seamless customer experience.
- Identify opportunities for upselling or cross-selling products and services to customers.
- Stay updated on industry trends, market developments, and competitors to better serve customers.
- Knowledge SAP and SAP based tools.

**Qualifications**

**What we offer**

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

**Nokia is committed to inclusion and is an equal opportunity employer**

Nokia has received the following recognitions for its commitment to inclusion & equality:

- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.



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