Customer Success Associate

7 months ago


Chandigarh, India HYG MARKETING PRIVATE LIMITED Full time

**Responsibilities**:

- Serve as the primary point of contact for assigned customers, ensuring their success and satisfaction.
- Establish and maintain strong relationships with customers, understanding their goals and challenges.
- Provide onboarding assistance and training to new customers, ensuring a smooth adoption of products or services.
- Proactively reach out to customers to understand their needs, identify opportunities for upselling or cross-selling, and provide guidance on best practices.
- Conduct regular check-ins with customers to gather feedback, address concerns, and provide ongoing support.
- Collaborate with internal teams, such as sales, product, and support, to advocate for customers and ensure their needs are met.

**Requirements**:

- Proven experience in a customer success, account management, or customer-facing role.
- Strong communication and interpersonal skills, with the ability to build rapport and establish trust with customers.
- Excellent problem-solving and analytical abilities.
- Self-motivated with the ability to work independently and manage multiple customer relationships.
- Familiarity with CRM software and customer success platforms.

**Job Type**: Regular / Permanent

**Salary**: ₹18,000.00 - ₹26,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 1 year (preferred)
- Marketing: 1 year (preferred)



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