Customer Service Desk Executive

Job Profile Name - Service Desk Executive - Experience Required - 2- 4 years - Skills Required - Citrix, service desk, office 365 - Work Location - Pune - Position Required - 5 - Detail Job Description - Job description - Specific tool usage of advanced features, ticket management, critical incident management, and usage of reports based on different views...

**Level I Service Desk Technician** **Responsibilities** - Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team. - First line help desk; resolve basic level 1 and some level 2 issues including...

Role Purpose The purpose of this role is to serve as a support, escalation point for the agents in solving issues presented to the Account Service Desk Do To support the service desk agents in prompt delivery & customer service Advise and collaborate with the agents on current issues and works toward the resolution of tickets Manage and coordinate escalated...

**Role**: Customer Support /Service Desk **Responsibilities**: - **Customer Support**_: - **International Voice Experience **is must. - **Excellent communication skills** to attend/resolve client issues on calls/chat/mail. - Analytical problem solvers who will understand issues and to resolve customer issues. - Problem solving skills and quick thinking to...

Role: Customer Support /Service Desk **Responsibilities**: - **Customer Support**_: - **International Voice Experience **is must. - **Excellent communication skills** to attend/resolve client issues on calls/chat/mail. - Analytical problem solvers who will understand issues and to resolve customer issues. - Problem solving skills and quick thinking to own...

TCS hiring!!Role: Service Desk AnalystLocation: PuneExperience: 3-8Immediate joiners preferredMust Have:Act as Single point of contact as Customer Global Service DeskA significant responsibility of Service Desk Analysts is to manage support requests that can come through a range of networks, such as email, chat, and telephone. They must document issue...

OVERVIEWUnder general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing the tasks requested through assigned Service Request, Incident, and Changes, with detailed analysis and guiding users through step-by-step solutions. Solutions may include but are not limited to setting up a...

TCS hiring!!Role: Service Desk AnalystLocation: PuneExperience: 3-8Immediate joiners preferredMust Have:Act as Single point of contact as Customer Global Service DeskA significant responsibility of Service Desk Analysts is to manage support requests that can come through a range of networks, such as email, chat, and telephone. They must document issue...

TCS hiring!!Role: Service Desk AnalystLocation: PuneExperience: 3-8Immediate joiners preferredMust Have:Act as Single point of contact as Customer Global Service DeskA significant responsibility of Service Desk Analysts is to manage support requests that can come through a range of networks, such as email, chat, and telephone. They must document issue...

TCS hiring!! Role: Service Desk Analyst Location: Pune Experience: 3-8 Immediate joiners preferred Must Have: Act as Single point of contact as Customer Global Service Desk A significant responsibility of Service Desk Analysts is to manage support requests that can come through a range of networks, such as email, chat, and telephone. They must document...

TCS hiring!!Role: Service Desk AnalystLocation: PuneExperience: 3-8Immediate joiners preferredMust Have:Act as Single point of contact as Customer Global Service DeskA significant responsibility of Service Desk Analysts is to manage support requests that can come through a range of networks, such as email, chat, and telephone. They must document issue...

TCS hiring!! Role: Service Desk Analyst Location: Pune Experience: 3-8 Immediate joiners preferred Must Have: Act as Single point of contact as Customer Global Service Desk A significant responsibility of Service Desk Analysts is to manage support requests that can come through a range of networks, such as email, chat, and telephone. They must document...

Job Description: - Provide 1st level support to our internal customers through the ticketing system based on defined ITIL processes. - Be logged-in and available to answer calls through our global Service Desk call centre solution. - Actively participate in team meetings and suggest opportunities for continual improvement. - Support Service Desk KPI/TTI...

Essential Duties and Responsibilities:Provide end user support via phone, email, and chat to support business users get back to functioning smoothly Utilize Service Desk software to log, maintain and close tickets as requiredTechnical understanding and ability to resolve issues with laptop / desktop / Citrix end user platformsTechnical understanding and...

Professional Front Desk Executive to join our team. As a Front Desk Executive, you will be the first point of contact for visitors and clients, and you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our office. You will be responsible for managing the front desk area, handling inquiries, and performing...

OVERVIEWUnder general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing the tasks requested through assigned Service Request, Incident, and Changes, with detailed analysis and guiding users through step-by-step solutions. Solutions may include but are not limited to setting up a...

OVERVIEWUnder general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing the tasks requested through assigned Service Request, Incident, and Changes, with detailed analysis and guiding users through step-by-step solutions. Solutions may include but are not limited to setting up a...

OVERVIEW Under general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing the tasks requested through assigned Service Request, Incident, and Changes, with detailed analysis and guiding users through step-by-step solutions. Solutions may include but are not limited to setting up a...

Description:   Provide 1st level support to our internal customers through the ticketing system based on defined ITIL processes.  Be logged-in and available to answer calls through our global Service Desk call centre solution.  Actively participate in team meetings and suggest opportunities for continual improvement.  Support Service Desk...

Job Description: Title : Senior Technical Process Executive/Technical Process Specialist ( Semi Voice ) Experience : 1 - 4 Years Max Grid : 4 - 6 LPA Job Location : Mumbai and GIFT City Mumbai : Bandra East, Mumbai GIFT City : Gandhinagar, Gujarat Shift : 18*7 EST Notice Period : Immediate - 30 Days Roles and Responsibilities: - Resolving L1 Service...