Customer Service Executive
2 months ago
We at Yapsody India are seeking skilled and motivated **Customer Service Executive **to join our growing team and contribute to our commitment to delivering outstanding customer experiences.
As a **Customer Service Executive **(Voice & Web), you will be responsible for providing top-notch assistance to our customers via both voice and web channels. Your primary objective will be to resolve customer inquiries, address concerns, and ensure a positive interaction with our products.
**Responsibilities**:
- Handle Client Account calls
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
- Research required information using available resources
- Follow standard processes and procedures
- Identify and escalate priority issues per Client specifications
- Redirect problems to appropriate resource
**Experience & Skill Requirement**
- Ability to speak and write clearly and accurately
- Demonstrated proficiency in typing and grammar
- Effective written & verbal communication in English
- Willing to work 24 x 7 Rotating Shift with 2-day week off
Pay: ₹350,000.00 - ₹500,000.00 per year
**Benefits**:
- Provident Fund
Schedule:
- Night shift
- Rotational shift
- US shift
- Weekend availability
Supplemental Pay:
- Performance bonus
Ability to commute/relocate:
- Borivali, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (required)
**Experience**:
- Customer service: 1 year (preferred)
Shift availability:
- Night Shift (required)
Work Location: In person
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