Technology Business Systems Associate

1 week ago

Bengaluru Karnataka, India Wells Fargo Full time

**About this role**:
Wells Fargo is seeking a...

**In this role, you will**:

- Participate in researching, evaluating and investigating low complexity transactions and data to meet business requirements
- Review basic technical business problems that can be resolved with automated systems related to low-risk tasks and deliverables
- Receive direction from supervisors and exercise judgement within defined parameters in the development of guidelines for the use of result tracking systems
- Coordinate project plans, schedules, budgets and provide information to managers, functional colleagues and stakeholders within technology business systems operations
- Interact with experienced Business Systems Consultants on revising existing automated systems that are cost effective and meet business requirements
- Work with user groups to provide training, resolve questions, assess user needs, and make necessary changes to the database

**Required Qualifications**:

- 6+ months of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

**Desired Qualifications**:

- Clear, concise communication for diverse clients
- Intermediate Microsoft Excel, Word, PowerPoint skills
- Effectively work in fast-based team environment
- Absorb and understand complex business and technology terminology.
- Basic SharePoint skills
- Solid understanding of relational database concepts; basic working knowledge of SQL (i.e., should be able to write SQL queries with medium complexity)
- Demonstrated critical thinking skills, solid communication and presentation skills, the ability to work in a collaborative manner.
- BCom/BBM/MBA/B Tech
- Overall strong Operation or Finance Functional experience

**Job Expectations**:

- The Technology Business Systems Associate position is in a team that provides Operation support for the General Ledger tools and processes within the Controller's Division of Enterprise Finance. This is a liaison consultant role serving Corporate/LOB Finance and technical partners by providing support to plan/conduct/direct analysis of complex business problems with automated systems solutions. The immediate team has India and international employees.
- Provide end user support for approximately 15 General Ledger and related processes analyzing/triaging submitted requests for ultimate resolution to questions and reported issues of 30,000+ global users of General Ledger Tools and processes.
- Monitor/validate key General Ledger processes; analyze/escalate issues as needed to resolve.
- Communicate delays/outages to user population; evaluate current state for improvement efficiencies.
- Maintain internal Teamwork's website that provides General Ledger Tools and Services reference information.
- Partner with development business analysts to understand upcoming changes to General ledger Tools and Services and advocate end-user reported issues or requested changes. Document upcoming changes and share with co-workers to ensure team is prepared to provide high quality support.
- Be integral part of operation support team and provide support for Production GL Eco system environments which includes Control validation, job monitoring, data validations and recon result validations.
- Work on Service request received from GL users and provide solution to the problem based on the scope of the operation support team.
- Send communication to the user about the GL issue and update them with progress timely manner.
- Ensure proper deep dives on issue and do the analysis and document the issue in presentable manner.
- Initiate and manage Service Request on any GL issue within operation support scope.
- Work Hours: 6:30AM IST to 3:30PM IST or 1:30PM IST to 10:30PM IST (5 days | Mon to Fri | Tue to Sat)
- Month end considering criticality we provide nightshift coverage (BD1 to BD4)

**Posting End Date**:
**Job posting may come down early due to volume of applicants.**

**We Value Diversity**

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

**Applicants with Disabilities**

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free wo

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